For over 37 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations.
We aim to strike the right balance between people, planet, and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are collectively committed to building a more sustainable and inclusive society.
Aesop is an endorsed employer for all women. See our range of benefits and policies directly at Work180: Aesop - Work180 Endorsed Employer.
Role Purpose
Aesop are seeking a meticulous and results-driven International Logistics Coordinator (Customer Care Coordinator) in a full-time role operating with a hybrid working pattern, based at our global head office in Collingwood.
Reporting to the Senior Customer Care Coordinator - Outbound, you will be responsible for processing orders and managing requirements of our Customer Care network.
You will oversee the day-to-day relationship with our regional S&OP and Logistics teams, freight forwarders and 3PL partners. Working very closely with the S&OP team global and in the market to proactively plan and execute all outbound orders to your allocated markets.
Key responsibilities (not limited to)
- To ensure all export orders are processed accurately and efficiently, and according to individual trading terms
- To pro-actively ensure accuracy of ordering process, as correct batch management on products shipped to each region and country, in respect of high growth in complexity to meet subsidiaries’ compliance regulations
- Create shipping documents for export orders: invoices; packing lists and shipper’s letter of instruction (SLI) for completed orders.
- Ensure out of stock items are identified and communicated with stakeholders
- Ensure that all subsidiary pricing is accurate in accounting system.
- Ensure all DO’s (Delivery Orders) are pick/packed and dispatched in the required month
- Ensure all SOMR (modification request) are processed in timely manner
- Ensure DO follow-up is shared with markets in timely manner
- To manage communications relating to export and delivery dates, ensuring that relevant stakeholders in markets are advised of any delays.
What we are looking for
- Experience in a similar role within supply chain for a fast-paced, sizable company
- Experience in import and export processes
- Attention to detail, structured/organised, solution/outcome orientated, resourceful and timeline driven
- Ability to build good relationship with key cross functional teams
- Excellent written and verbal communication and a proven ability to communicate with key stakeholders across the business in an effective and timely manner
- Experience with X3 & NetSuite (or similar ERP) an advantage
What’s on Offer:
At Aesop, we believe that the best people drive our business to continued success and so we take a holistic approach to employment, promoting employee wellbeing initiatives and encouraging deep connections with the local community through the Aesop Foundation, volunteering, matched giving programs. In addition, we offer:
- Flexible working arrangements (we value work-life balance)
- Flexible Fridays (summer hours)
- Generous product discount of up to 50% & complimentary product allocation
- Team lunches, sponsored social clubs, team events, and celebrations
- Parental leave and vaccination leave
- Individual training budget - strong focus on Learning and Development – access to the entire LinkedIn training library suite, and funded training programs
- Home office set-up reimbursements
- Access to Employee Assistance Program along with other wellbeing offerings including a complimentary Headspace subscription
View our benefits/policies and the great work we do through Work180
Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact our TA team on [email protected]
Top Skills
What We Do
Aesop was established in Melbourne in 1987. Our objective has always been to formulate skin, body and hair care products of the finest quality, as well as fragrance and accessories for the self and home. All Aesop products are vegan. We do not test on animals and only use ingredients with a proven record of safety, efficacy and sustainability. We are on a journey to reduce our footprint on the planet that generously sustains us. So far, our progress has led to Aesop becoming a certified B Corp™. Alongside our commercial activities, we explore and support the arts as an avenue through which to inspire, learn and communicate. We are headquartered across two locations—Melbourne and London—with satellite offices and stores in many parts of the world, including New York, Paris, Tokyo and Hong Kong.
Aesop has carefully cultivated a work environment in which our employees are constantly challenged to do their best. Our company is determinedly creative, intelligent and progressive, and nurtures these qualities by employing people who share our passionate interest in design, innovation, and incisive enquiry across all fields. Just as the ingredients in our products are carefully selected for their unique characteristics, so too are the individuals who work with us around the world – we value working with those who can bring a wealth of life experience and inspired ideas to our table.
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