Internal System Administrator

WHO WE ARE 🌍

Manychat is a leading Chat Marketing platform. We help businesses engage with their customers on Instagram, Facebook Messenger, WhatsApp, and Telegram.

Trusted by over 1 million brands in 170+ countries, we're an official Meta Business Partner, backed by top investors, including Bessemer Venture Partners.

With 200+ teammates across international offices in Barcelona, Austin, Amsterdam, São Paulo, and Yerevan — Manychat helps businesses across the globe improve their ROI and grow faster.

WHO WE'RE LOOKING FOR 🌟

We’re seeking an Internal IT System Administrator to manage and scale our internal IT infrastructure focusing on business process automation and cybersecurity functions, primarily on AWS. In this role, you’ll bring a strong foundation in DevOps principles, cloud operations, and automation tooling to ensure our internal IT environment scales efficiently with the company.

You’ll be a key member of the Internal IT team (non product area), reporting directly to the

Head of Internal IT & Security. Ready to shape our internal IT infrastructure? We’d love to hear from you!

WHAT YOU’LL DO 🚀

• Manage and maintain internal IT IaaS services (AWS, Digital Ocean, Linode) to ensure smooth operation of our internal systems hosted in the cloud.
• Enhance DevOps tooling and automation by implementing and improving tools and systems (e.g., Docker, Kubernetes) to streamline IT services deployment and automate business processes with platforms such as Temporal, N8N.
• Collaborate across teams by working with the internal business process automation team to establish shared practices for infrastructure automation, CI/CD, and other workflows (e.g., Github Actions). Facilitate knowledge sharing and best practices that foster seamless integration across teams.
• Oversee monitoring and incident management by maintaining infrastructure monitoring systems (e.g., Grafana, AWS Cloudwatch, handling critical IT incidents swiftly, and conducting root cause analyses to ensure continuous improvement
• Lead automation and optimization by using automation tools (e.g., Terraform, CloudFormation) to streamline processes and optimize the efficiency of our internal IT (non product) infrastructure.
• Ensure security and compliance by applying best practices for cloud security, ensuring compliance with company policies and regulatory requirements. Work with the security team to address vulnerabilities and enforce security protocols.
• Implement security logging and monitoring by managing systems for proactive security logging, incident monitoring, and event detection (eg. Splunk, Datadog) to identify, analyze, and respond to potential security threats.

TO BE SUCCESSFUL IN THIS ROLE 💥

You'll need:

• 4+ years of experience in an IT System Administrator role.
• Hands-on experience with cloud platforms (AWS is a must, Digital Ocean, Linode, or Azure is a bonus). Good knowledge of AWS services (ALB, NLB, WAF, VPC, Security Groups, CloudWatch, RDS, EKS, etc.).
• Solid understanding of *nix environments (Ubuntu preferred).
• Good understanding of networking, including routing, switching, VPNs, and security best practices.
• Knowledge of infrastructure monitoring and logging tools, such as CloudWatch, Prometheus, or ELK Stack.
• Proficiency in scripting languages (Python, Bash, JavaScript, etc.).
• Fluency in English.

IT WOULD BE GREAT IF YOU HAVE 🤩

• AWS certifications (e.g., AWS Certified Solutions Architect, AWS SysOps Administrator).
• Good knowledge of Infrastructure as Code (IaC) and automation tools like AWS Lambda, CloudFormation, Terraform, or Ansible.
• Good knowledge of DevOps principles, including CI/CD workflows and tools (e.g., Jenkins, Github Actions, Docker).
• Experience with business process automation tools (eg. Temporal, N8N).
• Knowledge of security logging and incident monitoring tools (eg. Splunk, Wazuh, QRadar, etc.).
• Knowledge of Spanish.

WHAT WE OFFER 🤗

Here’s how we care about your growth, well-being, and comfort:

• Remote onboarding and probation period for candidates outside of Barcelona.
• Relocation support for you and your family.
• Professional development budget for relevant conference tickets, training programs, or courses.
• Flexible benefits plan to customize your own perks.
• Comprehensive health insurance for you, your partner, and your kids.
• Free meals and snacks in the office.
• Hybrid format to split your time between the comforts of home and collaborative WeWork spaces.

Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.