Internal Communications and Engagement Specialist

Internal Communications and Engagement Coordinator

Overview

As part of a globally dispersed and specialized Central Operations team, the Internal Communications and Engagement Coordinator plays a key role in fostering engagement and alignment across the organization. This role ensures that our internal communications systems, events, and initiatives drive connectivity, clarity, and engagement for colleagues worldwide.

About Delivery Associates (DA)

Delivery Associates (DA) is a global social impact consultancy specializing in transforming the public sector. With over a decade of experience and a foundation in Deliverology®, DA guides leaders through every phase of implementation—delivery-oriented strategy formulation, execution, and evaluation. DA partners with governments, philanthropies, and international organizations, employing actionable strategies to achieve sustainable, lasting outcomes. In every one of our services, you will find a throughline back to this focus on helping our partners deliver better results through better implementation. We are a small but global remote organization focused on scaling impact around the world.

We believe our work is only possible through a commitment to honoring and centering a diverse range of people, experiences, and ideas, and fostering an environment that is inclusive, equitable, and empowering. A diverse team of individuals that can bring their whole self to work will perform better, help us to be stronger partners, and allow us to drive more equitable impact for people around the world.

Job Description

We are currently seeking a skilled communicator and engagement specialist to join our growing Operations Team. This team empowers colleagues across DA by ensuring smooth internal processes and fostering a connected, informed, and engaged global workforce.

As an Internal Communications and Engagement Coordinator, you will play a crucial role in supporting global internal communications, engagement strategies, and organizational events. Your work will ensure that DA employees are informed, aligned, and engaged, contributing to a strong and connected company culture.

Key Responsibilities

• Lead internal communications initiatives to keep employees informed and engaged across a fully remote and globally dispersed company.

• Create, publish, and manage internal newsletters, organizational updates, and key messaging.

• Support internal events such as global retreats, in-person meetings, and monthly all-hands meetings.

• Develop and maintain internal communication channels, including Slack engagement strategies and intranet updates.

• Expand and manage employee feedback cycles, including surveys, analysis, and follow-up action plans.

• Design and implement communication campaigns for internal initiatives and organizational updates.

• Provide strategic support for team-specific communication needs, from creating one-pagers to executing full-scale campaigns.

• Establish and manage communication standards, best practices, and SOPs to enhance consistency and impact.

• Research and implement innovative internal communication and engagement practices to improve remote collaboration.

• Collaborate with global colleagues and leadership teams to ensure alignment on messaging and engagement strategies.

Core Competencies

We work well with people who demonstrate the following competencies:

• Communication: Ability to synthesize complex information into clear, engaging messages tailored for diverse audiences.

• Teamwork: Effective collaboration across regions and functions to drive cohesive internal messaging.

• Problem-solving: Proactive approach to identifying communication gaps and proposing creative solutions.

• Results orientation: Ownership mentality, ensuring timely and high-quality execution of communications strategies.

Mindsets

We work closely in diverse, global teams, leaning on each other’s strengths. We don’t expect any one person to do all these things perfectly. Our teams are made up of people who are:

• Adaptable: Able to thrive in a dynamic, fast-paced environment.

• Accountable: Self-sufficient and reliable in a remote work setting.

• Driven: Committed to delivering high-impact work.

• Curious: Eager to learn from colleagues, stakeholders, and industry best practices.

• Collaborative: Team players who value diverse perspectives.

• Inclusive: Embrace all voices and backgrounds to enrich our work.

Required Skills & Experience

• Educational Background: Bachelor’s degree in Communications, Journalism, English, Graphic Design, or a related field.

• Professional Experience: At least 3-5 years of experience in internal communications, employee engagement, corporate communications, or a related field.

• Writing & Editing: Exceptional writing and editing skills with the ability to translate complex information into clear, engaging content.

• Design Capabilities: Experience creating electronic materials using Adobe Creative Cloud (InDesign, Illustrator, Photoshop) and Canva.

• Technical Proficiency: Strong knowledge of PowerPoint, MS Suite, Slack, and other communications tools. Ability to quickly learn and utilize new technologies.

• Project Management: Ability to manage multiple projects and deadlines in a remote, global environment.

• Event Planning: Experience supporting or leading event coordination, particularly in virtual and hybrid settings.

• Experience in a Remote Environment: Proven ability to work effectively in a fully remote and globally dispersed team.

• Preferred but not required: Experience with change management, intranet tools (e.g., Guru), or consulting/government-related work.

What We Offer

• Impactful work: Opportunities to engage with senior leaders and contribute to global initiatives.

• Excellent colleagues: A diverse, high-caliber team that fosters continuous learning.

• Growth environment: A company committed to employee development and career progression.

• Flexibility: Fully remote work environment with global collaboration opportunities.

• Healthy compensation: Competitive salary and benefits package.

• Travel opportunities: Occasional travel for in-person team gatherings and company retreats.

Our Values

These values serve as an anchor, enabling us to stay true to who we are and what we stand for:

• Passion: It is all about impact.

• Excellence: Delivering to the highest standards.

• Humility: Pride without ego.

For more information, visit deliveryassociates.com/our-work or contact our talent team at [email protected].

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