ITHAKA’s mission is to expand access to knowledge and education around the world. Our services — Artstor, JSTOR, Portico, and Ithaka S+R — enable people everywhere to learn, to grow, and to overcome historical barriers to education. In carrying out our mission, as employees we feel a deep responsibility to each other and our well-being, and are committed to building and sustaining a diverse, equitable, and inclusive workplace.
The Role
Evidence is one of our core organizational values, and is crucial in enabling us to utilize data to drive decisions. The Intern, User Researcher’s role is to support the planning and execution of a variety of hypothesis driven research activities. Working collaboratively with stakeholders and team members, you will help to generate research findings that bring new functions, features, and products to life. You will craft research approaches and analyses that inform the offerings on the JSTOR platform that make academic journals, books, documents, and images available to millions of learners around the world.
You will work as a directly embedded member of our JSTOR product teams on research targeted to the JSTOR platform and specifically developing Generative AI capabilities.
This internship spans a period of 12 weeks, beginning on June 2, 2025. To be considered for this opportunity, please ensure your application is submitted by the deadline of February 7, 2025.
Responsibilities
- Create tests to validate various product hypotheses, utilizing a broad range of methods (including in-depth interview, survey, prototype testing, usability, observational, A/B, card sort, click test).
- Work hand-in-hand with product teams, analysts, and fellow researchers to scope, prioritize, and execute research opportunities in a fast-paced changing environment.
- Communicate research findings across the organization, leveraging a variety of communication strategies.
Experience and Skills
- Actively enrolled in a graduate degree program
- In the process of obtaining a bachelors or advanced degree in Social Sciences, HCI or related field.
- Familiarity with user-centered research and evaluation.
- Exposure to a varied set of qualitative and quantitative research methods including user interview, survey, prototype testing, A/B, and ethnography.
- Conceptual understanding of when to use qualitative and quantitative data.
- Familiarity with common online research and survey tools, such as Optimal Workshop, Qualtrics, and Ethnio.
- Ability to facilitate research from planning to execution and communicating insights with a multidisciplinary audience.
- Excellent problem-solving skills with the ability to analyze situations, identify existing or potential problems and recommend solutions.
- Ability to learn quickly, work independently, and take personal initiative to complete tasks.
Work Authorization and Sponsorship
ITHAKA is not currently considering candidates who require any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States.
Compensation and Benefits
At ITHAKA we believe in openness and equity. Part of living those values is our commitment to clarity about salary ranges, so candidates know what to expect. The salary for this position is $20.00 per hour.
#LI-REMOTE #LI-JS1
We are committed to our organizational values of belonging, evidence, speed, teamwork, and trust. We take inclusion seriously. Belonging is one of our core values, and it shows in our vibrant culture. People from a wide range of backgrounds work at ITHAKA, and we believe that unique perspectives help us realize new insights and build better solutions.
We want to work with people who are passionate about ideas like these and who wish to contribute their perspectives and talents to ITHAKA’s mission. We enthusiastically welcome applications from people of all underrepresented backgrounds and credentials. We want to hear your story and include your perspective in the transformative work we aim to do.
Learn more about Working at ITHAKA.
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Although ITHAKA has physical offices in New York and Ann Arbor, Michigan, our employees are distributed across the continental United States. At this time, we’re not considering candidates who are unable to work and reside in the continental U.S.
Candidates may apply by submitting an application online through our career site, if you have any questions about your application, please contact us at [email protected]. ITHAKA is committed to providing reasonable accommodations, if there’s anything we can do to accommodate any portion of the application or hiring process, please contact us at [email protected].
We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants receive consideration for employment without regard to race, color, sex, national origin, gender identity, sexual orientation, age, religion, domestic violence victim status, veteran status, disability, history of disability or perceived disability, or other status protected by law. We invite you to read our Equal Employment Opportunity and Affirmative Action Statement. ITHAKA cares about your privacy, learn more about our Applicant Privacy Notice.
What We Do
ITHAKA's mission is to expand access to knowledge and education around the world. We started in 1995 with a simple idea: digitize the materials in university and college libraries to preserve them and make them available online to people everywhere. Today, we do that and so much more.
Our 300+ staff - everyone from software developers, designers, and editors, to quantitative analysts, human resource specialists, and marketers - work to deliver four services developed to advance our mission.
JSTOR and Artstor are digital platforms expanding access to knowledge by making thousands of books, journals, images, and primary sources available to millions of students and researchers in 170 countries.
Portico is a global archive preserving nearly 500 terabytes of digital research content for libraries and publishers to ensure it's accessible for future generations.
Ithaka S+R is a strategic consulting group providing research to help colleges, universities, and museums with challenges like enrolling more low-income students and veterans, increasing diversity in their workforce, transitioning to digital environments, improving learning outcomes and graduation rates through the use of adaptive learning technologies, and re-vamping what college means through an inclusive focus on micro-credentials.
