Intern - Client and Account Operations

About Blue Cross

Blue Cross and Blue Shield of Minnesota is one of the most recognized and trusted health care brands in the world with 2.5 million members. We’re committed to reinventing health care to improve health for our members and the community. We hope you'll join us.

Program Duration:

Our program runs approximately 40 hours per week, June through mid-August.

What you will do:

This internship will assist the Client and Account Operations team to enhance our training materials and content. By ensuring that our team members have access to the most current and pertinent information, they can perform their roles effectively. Additionally, this internship will also assist with documenting and organizing team processes and with the development of a repository for benefit review, RFPs, and exception reporting. 

Your responsibilities: 

As an Intern: Client & Account Operations, your responsibilities will include: 

• Collaborating with team members to gather information and feedback 
• Working with subject matter experts to ensure the accuracy and relevance of training materials 
• Updating training materials and content for new Client & Account Operations associates 
• Presenting progress reports to leadership. 

Requirements:

To be considered for this role, an individual should meet the following minimal requirements:

• We require interns to be enrolled in an educational program during the duration of the internship program.
• Currently pursuing a Bachelor’s or Master’s degree in Learning & Development, Instructional Design, Educational Technology, Communications or related field.
• Creative mindset with excellent attention to detail. Strong written and verbal communication skills Ability to work independently and collaboratively.  
• Strong attention to detail Excellent written, verbal, and presentation skills, with the ability to interpret and communicate analytical information to both individuals and clients in a clear and concise manner.  
• Strong analytical, organizational, and problem-solving skills with the ability to multi-task. 

Preferred:

• Experience with instructional design   
• Knowledge of adult learning principles 
• Strong project management discipline to track timelines and deliverables 

Perks of interning at BCBSMN:

• Real project impact: Dive into meaningful projects that matter. Your contributions will shape our success, and you’ll see the tangible results of your work. ​

• Enterprise-wide network: Connect with individuals across the organization. Forge relationships, learn from diverse perspectives, and expand your professional circle. ​
• Continuous learning: Every day is a chance to learn. On-the-job experiences will sharpen your skills, accelerate your growth, and propel your career forward.
• Planned personal and professional development events

• On-site cafe - breakfast, lunch and grab & go items available

• Free parking

• Business casual attire

• On-site fitness center

• Hybrid environment

Role DesignationHybrid

Role designation definition: Teleworking is working full time remote. Hybrid is a combination of working onsite and remotely.  Onsite is full-time onsite.

Compensation and Benefits

$22.00 - $25.50 - $29.00 Hourly

Pay is based on several factors which vary based on position, including skills, ability, and knowledge the selected individual is bringing to the specific job.

We offer a comprehensive benefits package which may include:

• Medical, dental, and vision insurance

• Life insurance

• 401k

• Paid Time Off (PTO)

• Volunteer Paid Time Off (VPTO)

• And more

To discover more about what we have to offer, please review our benefits page.

Make a Difference

Blue Cross is an Equal Opportunity and Affirmative Action employer that values diversity. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on race, color, creed, religion, sex, national origin, genetic information, marital status, status with regard to public assistance, disability, age, veteran status, sexual orientation, gender identity, gender expression, or any other legally protected characteristic.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected].

All roles require a high school diploma (or equivalency) and legal authorization to work in the U.S.

Blue Cross® and Blue Shield® of Minnesota and Blue Plus® are nonprofit independent licensees of the Blue Cross and Blue Shield Association.