Interim Systems Support Engineer

We are looking for an Interim Systems Support Engineer for a 7-month temporary role in our Amsterdam office. In this important position, you'll troubleshoot hardware and software issues, provide timely support to colleagues with their IT needs, and ensure our systems, networks, and applications run smoothly. If you love IT support and enjoy solving tech challenges, we invite you to apply.

Key Responsibilities

Technical Support:

Be the hero who swiftly resolves user inquiries and issues, whether it's via ticketing system, chats, email, or face-to-face.

Diagnose and troubleshoot hardware, software, and network problems

Provide support for operating systems, productivity software, and specialized applications.

Keep systems working well by doing regular maintenance and updates.

Protect Travix security by promoting security awareness.

User Assistance:

Meeting and Collaboration Tools:

Ensure meeting kits, including audio-visual equipment, are always ready and functioning seamlessly.

Be the expert on Zoom and other video conferencing tools, providing support and guidance to ensure smooth virtual meetings.

User assistance:

Empower users with knowledge and training on the latest tech and systems.

Keep a detailed log of user issues and solutions in the helpdesk system.

Network Support:

Be the backbone of network management, supporting LAN, WAN, and wireless networks.

Tackle network connectivity issues and collaborate with senior IT wizards on complex problems.

Collaboration:

Partner with fellow IT experts to drive projects and upgrades.

Forge strong alliances with vendors and service providers to conquer technical challenges.

Documentation:

Maintain a meticulous inventory of hardware and software.

Create and update technical documentation and user guides

What you bring to the table

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• Proven experience in a technical support or IT helpdesk role.
• Strong knowledge of Windows and Mac operating systems, as well as common software applications.
• Ability to communicate with different groups of people; Focus on Customer Satisfaction
• Familiarity with networking concepts and hardware.
• Excellent problem-solving and English communication skills.
• A self-starter who thrives both independently and in a team.
• Familiar with Google Workplace (GSuite), Active Directory, Remote Desk Service and how SAML SSO works.

What you can expect from us

• Enjoy the flexibility and life balance of hybrid work, where each team aligns on their minimum number of days in office to foster collaboration and meet the team's needs.
• Possibility to work up to 3 months from abroad (depending on your job function)
• 31,5 days of paid leave, so plenty of time to enjoy your travels!
• Flat hierarchy where your voice can be heard, welcomed and appreciated at all levels in the organization - where people can thrive, be creative and ultimately build their own legacy within the company.
• A diverse and multicultural working environment. Our global team has over 50 different nationalities, and we embrace everyone’s authenticity. 
• A company-sponsored volunteer day, dedicated to giving back to our community and making a positive impact together
• We have proven to grow people internally and we offer many internal development courses to keep on learning and growing.
• Amazing benefits, such as covered travel costs, ClassPass subscription/membership and a bike plan.
• Discover our Bijlmer Arena office in Amsterdam, surrounded by the city's second-largest shopping area, a vibrant cultural scene, diverse lunch options, and just one easy connection away from Amsterdam Central Station. Office amenities include car parking, secure bike storage, a pool table and more.
• Free fruit, healthy snacks, team drinks and company events.

About Travix

Travix is one of the leading global online travel agencies managing an extensive portfolio of travel focused websites operating under the brand names CheapTickets, Vliegwinkel, BudgetAir, Vayama and Flugladen. In 2020 we took our next step, becoming part of the Trip.com Group, one of the largest online travel companies in the world, consisting of Trip.com, Ctrip, Skyscanner, Travelfusion, Make my Trip and Qunar. Travix operates in over 40 countries expanding in 5 continents, so a global mindset comes naturally. Our purpose is ‘the next journey at your fingertips, which goes for our customers and employees. We bring together passionate people, global partners, cutting-edge technology and an innovative platform to deliver our customers' best end-to-end booking experience. With a  strategic vision and the resources and stability of the Trip.com Group, we provide an international playground where our employees can truly impact the future of traveling.

Make your career at Travix

If you share the same values as we do, you are just as passionate and ready to build your own legacy, we would love to hear from you!