Location: Portland, Maine
Company: MEMIC – Workers’ Compensation Insurance Company
About MEMIC:
MEMIC is a leading workers' compensation insurance company dedicated to improving workplace safety and providing exceptional support for businesses and their employees. We are driven by our core values—Be Conscientious, Be an Expert, Be a Partner, Be Curious, and Be Transparent—which enable us to make workers' compensation insurance effective, compassionate, and accessible. With a commitment to innovation and integrity, MEMIC has become a trusted partner in workplace safety and workers' compensation solutions.
Job Overview: Intelligence Assistant
Join MEMIC’s Special Investigation Unit (SIU) as an Intelligence Assistant, where you’ll play an essential role in identifying and investigating potentially fraudulent claims. As part of a team dedicated to upholding the integrity of workers' compensation insurance, you will assist the Intelligence Analyst in conducting research, managing claim investigations, and providing critical administrative support to help maintain fair and accurate claims processing.
Key Responsibilities:
Claims Investigation Support: Conduct thorough background research on claims by accessing public records, social media, and online databases to identify inconsistencies or suspicious activities.
Surveillance Management: Assist with surveillance updates and reports, manage invoices, and oversee the SIU’s video library to support claims handlers with needed information.
Pre-Surveillance Reports: Prepare pre-surveillance reports by gathering data from a variety of sources, such as ISO, NICB, and public records databases, to support claims handlers and investigators in assessment and decision-making.
Daily Claims Monitoring: Review daily ISO Claims Director reports to identify high-risk claims and prioritize further investigation.
Administrative Assistance: Support SIU team members with data compilation, monthly reporting, and provide backup to Litigation Coordinators as needed.
Qualifications:
Experience: One year of customer service and/or administrative support experience preferred. Previous claims experience strongly preferred.
Research Skills: Proficiency in Microsoft Office (Word, Excel, Access, PowerPoint), internet, and social media research tools.
Detail-Oriented: Strong organizational skills, excellent written communication, and the ability to analyze, synthesize, and summarize research data.
Adaptability: Ability to prioritize tasks and adapt in a fast-paced, dynamic environment.
Why Join MEMIC?
As a top-tier workers' compensation insurance provider, MEMIC is committed to supporting our employees' well-being with a comprehensive benefits package, including:
Health & Wellness: Medical, dental, and vision insurance.
Financial Security: 401(k) with company match, profit sharing, and life insurance.
Work-Life Balance: 4 weeks of paid time off, 10 paid holidays, and flexible schedules.
Wellness Initiatives: On-site fitness center access, sit-stand desks, and wellness programs.
Professional Development: Student loan assistance, tuition reimbursement, and opportunities for growth.
Join MEMIC Today!
If you’re ready to contribute to a mission-driven workers' compensation insurance company that values integrity, innovation, and safety, apply now to join MEMIC’s team in Portland, Maine!
MEMIC is an equal opportunity employer committed to diversity and inclusion. We encourage candidates of all backgrounds and identities to apply.
Apply Today and Be Part of MEMIC’s Impact on Workplace Safety!
MEMIC is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, national origin, ancestry, age, disability, genetics, gender identity, veteran's status, sexual orientation, or any other characteristic protected by law. MEMIC is an equal opportunity employer encouraging diversity in the workplace.
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What We Do
A super-regional workers’ compensation specialty insurer rated “A” (Excellent) by A.M. Best, The MEMIC Group insures more than 20,000 employers and their estimated 300,000 employees. Licensed across the country with more than $1.4 billion in assets, The MEMIC Group is a leading carrier in the Northeast with a growing profile down the Eastern Seaboard. Offices are located in New Hampshire, Connecticut, New York, New Jersey, Pennsylvania, Virginia and Florida, in addition to the headquarters in Portland, Maine. In 2018, The MEMIC Group will have written more than $400 million in premium, a growth of more than 5.5% from 2017 and part of a 70% increase over the past 5 years.
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