Integration Support Engineer

Company Description

At Yggdrasil Gaming, we are known for transforming ideas into groundbreaking gaming experiences. With innovation at the heart of everything we do, we’ve built a reputation for creating some of the most iconic slots in the iGaming world. Recently, we’ve taken our vision even further, becoming one of the largest global aggregators and a leading technology company, redefining what’s possible in the industry. 
Our success is driven by the exceptional people who bring our ideas to life. Over the past year, we’ve cultivated a culture where creativity, expertise, and ambition come together to achieve extraordinary results. At Yggdrasil, you’ll find a place where your talent can thrive and where you’ll have the opportunity to be part of something truly transformative. 

Job Description

We are currently seeking enthusiastic individuals to join our team as Integration Support Engineer at our expanding Technology and Development center in Krakow. This role offers an exciting opportunity to kick start your career in a vibrant technology-driven environment. As an Integration Support Engineer, you'll be at the forefront of our mission to deliver exceptional customer service in the dynamic world of game development.

What You'll Do:

• Providing timely and efficient support to address day-to-day inquiries and service requests from our valued clients.
• Tracking and meticulously following up on reported bugs, glitches, and issues encountered by clients, ensuring prompt resolution and minimizing disruptions to their operations.
• Continuously refining and enhancing the processes, procedures, and tools utilized in client support operations to optimize efficiency, effectiveness, and overall customer satisfaction.
• Effectively resolving simple technical tasks and inquiries while efficiently escalating more complex issues to other departments for further investigation and resolution.

Who You Are:

• Proficiency in English (min. B2): A high level of proficiency in the English language, both written and verbal, is essential for effectively communicating with customers.
• Customer-Centric Approach: A genuine desire to help customers and ensure their satisfaction, with a focus on delivering personalized support and building positive relationships.
• Excellent Communication: Ability to communicate effectively with customers through various channels in a clear, concise, and courteous manner.
• Problem-Solving: Strong problem-solving skills to troubleshoot customer issues efficiently and provide effective solutions, often in real-time.
• Team Collaboration: Willingness to collaborate with cross-functional teams, such as technical support and product development, to address customer concerns and contribute to continuous improvement initiatives.
• Adaptability: Flexibility to adapt to changing priorities, customer needs, and work schedules, including the ability to work evenings, weekends, and holidays as required in a 24/7 gaming environment.
• Time Management: Effective time management skills to prioritize tasks and manage workload efficiently.
• Empathy and Patience: Ability to empathize with customers' concerns and demonstrate patience and understanding while resolving issues, particularly in high-pressure situations.
• Commitment to Ongoing Learning: Demonstrated dedication to continuous learning and professional development within the company's framework.
• Basic understanding of technology: Unix systems, MySQL, Restless API, HTTP, JavaScript.

Extra Points For:

• Technical Proficiency: Basic understanding of cloud platforms, online gaming operations, and technical terminology to assist customers with account management, gameplay, and technical issues.
• Previous Gaming Experience: Prior experience as a gamer or familiarity with different gaming platforms and genres can provide valuable insights into customer preferences and enhance the ability to relate to gamers' need.

Perks and Benefits:

• Comprehensive Health Coverage: Enjoy extensive medical healthcare options through Luxmed.
• Flexible Benefits: Receive a cafeteria card with monthly points (173.5 points) to use towards a Multisport Plus card for access to gyms and swimming pools nationwide, a Multisport Light card, or save points for shopping vouchers.
• Home Office Support: Get an extra 150 PLN added to your monthly salary to help cover electricity and internet costs while working in our hybrid model set up.
• Smartlunch: Order lunch to the office up to 4 times a month, on us!
• Team Lunch Wednesdays: Join the team every Wednesday for a delicious office lunch.
• Retirement Savings: Participate in the PPK program with Nationale-Nederlanden to secure your future.
• Self-Care day – whether you have birthday plans or just want to pamper yourself
• Spotify premium or Netflix subscription to binge on your favourite series, music & podcasts 
• Comprehensive Health Coverage: Enjoy extensive medical healthcare options through Luxmed. 

Encouragement to Apply:

We understand that confidence gaps and imposter syndrome can deter amazing candidates from applying.

Please apply anyway — we’d love to hear from you.