Insurance Operations Manager

The Company

Cover Genius is a Series E insurtech that protects the global customers of the world’s largest digital companies including Booking Holdings, owner of Priceline, Kayak and Booking.com, Intuit, Uber, Hopper, Ryanair, Turkish Airlines, Descartes ShipRush, Zip and SeatGeek. We’re also available at Amazon, Flipkart, eBay, Wayfair and SE Asia’s largest company, Shopee. Our partners integrate with XCover, our award-winning insurance distribution platform, to embed protection for millions of customers worldwide each year.

Our team and products have been recognized with dozens of awards including by the Financial Times which ranked Cover Genius as the #1 fastest-growing company in APAC in 2020. Our diverse team across 20+ countries and many language groups commit itself to diverse cultural programs, in particular “CG Gives” which makes social entrepreneurs out of us all and funds development initiatives in global communities.

Our People are

Bold, Authentic, Purposeful and Inspired

Our People are not

Perfect, Traditional, Complacent or Cautious

About the Role

Cover Genius operates mainly as an MGA, distributing policies via embedded protection. However, Cover Genius also has meaningful risk bearing capacity within its internal carriers - collectively referred to as “Asservo”, which means “I protect” in Latin. Cover Genius is seeking an Insurance Operations Manager to join our Asservo team in ensuring the efficient functioning of Cover Genius’s internal carriers by managing and optimising Asservo’s entity management, process management and data management.

What will your day look like? You will...

• Be the main (or additional where necessary) point of contact for Asservo entities for the local Asservo managers, fronting insurer partners, reinsurers and brokers and coordinating responses to their concerns; preparing presentations for entity management / board meetings
• Oversee the processes necessary to run a multinational insurer: there are many processes that need to be run to make an insurer function and you will be responsible for making sure it is understood who is carrying them out, when and coordinating processes that require input from multiple sources
• Ensuring risk controls are documented and carried out
• Maintaining contract and due diligence data as well as other crucial data inputs
• Coordinating Asservo efforts for internal Asservo projects and cross functional team projects

To help us level up, you'll ideally have:

• 5+ years experience in working in underwriting operations or claims operations
• Experience in designing efficient processes and overseeing their smooth functioning
• Ability to communicate complex ideas in a clear, concise manner both verbally and in writing
• Problem solving and advocating for pragmatic solutions to real problems
• Proven ability to foster and develop relationships with key external and internal stakeholders
• Excellent organizational skills and the ability to independently take initiative on projects 
• Ability to adapt quickly to a start-up pace environment and culture

Cover Genius not only cares about being the best in our industry, we care about our team. We’re a business that understands life can be fluid and so we flex to ensure we provide the environment to suit that. What does that mean?

• Flexible Work Environment - we are outcome focussed and understand that for our people to perform at their best flexibility is critical.

• Employee Stock Options - we want our people to share in our success, we reward them with ownership for their contribution in creating a world-class company.

• Work with like-minded people who are passionate about both the work we're doing and giving back. Our CG Gives programs enables us to all become philanthropists through our peer recognition and rewards system.

• Social Initiatives - pictures speak a thousand words!

Sound interesting? If you think you have the best composition of the above, send us your resume and let's chat!

* Cover Genius promotes diversity and inclusivity. We don't tolerate discrimination, demeaning treatment of anyone, or harassment due to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.