Instructional Designer

Company Description

iKhokha is a place where chance-takers become change-makers. At iKhokha, we believe in better. As you'd expect, our pace is fast-moving and ever-changing. We like it that way. As one of the fastest-growing FinTech's in Africa, we've built a team of global change-makers who want to make an impact. If you believe in a better future, be a chance-taker and help us empower small businesses in South Africa.

Job Description

At iKhokha we're change-makers who believe in better—better products, better experiences, and a better future for our employees. As an Instructional Designer you’ll have the chance to shape the learning experiences of our employees, creating programs that truly make a difference. This is an exciting opportunity to apply your creativity and instructional design expertise in a dynamic environment. If you’re passionate about learning and development and ready to contribute to a culture of innovation and growth, we’d love to have you on board! 

So, what will you do?

The Instructional Designer will design and develop innovative learning solutions that meet organisational needs and enhance employee performance. This role requires applying instructional design principles, adult learning theories, and creative problem-solving to ensure training programs are aligned with business objectives and learner needs. The Instructional Designer will collaborate closely with the Learning & Development team as well as subject matter experts (SMEs) and business stakeholders to design, develop, and implement learning experiences.

In addition to the above, you will: 

Training Needs Analysis: 

• Partner with Learning Manager, SMEs and stakeholders to identify learning objectives and gaps 
• Analyse job roles and competencies to define training requirements 
• Gather data through interviews, surveys, and performance metrics to understand learner needs 
• Draw up a competitor profile and constantly keep up to date – use as part of refresher training 

Learning Solution Design and Development:

• Create engaging and interactive content for e-learning, instructor-led training, and blended learning programs 
• Develop storyboards, scripts, and prototypes for review and feedback 
• Use authoring tools to create high-quality multimedia training materials 
• Designing and developing training materials for various delivery methods/mediums 
• Incorporate gamification, microlearning, and scenario-based learning techniques 
• Ensure all content meets quality, usability, and instructional design standards 

Collaboration with SMEs and Stakeholders:

• Facilitate workshops to gather content insights and align on learning goals 
• Present design ideas and prototypes to stakeholders for feedback and approval 
• Ensure strong partnerships to produce relevant and accurate training materials 
• Foster cross-functional collaboration to integrate training into broader initiatives 
• Act as the primary liaison between the design team and SME’s 

Training Evaluation and Continuous Improvement: 

• Develop assessments and feedback tools to measure learner progress and program effectiveness 
• Use evaluation frameworks (e.g., Kirkpatrick’s model) to assess knowledge transfer and business impact 
• Analyse feedback and performance data to refine and enhance content 
• Regularly review and update content to align with evolving business needs 
• Continuously refine training content and methods based on evaluation results 
• Maintain and regularly update the company wide training repositories with the most recent training collateral for all employees to access 

Qualifications

• Bachelor’s degree in Education, Instructional Design, Learning Technologies, or a related field. 
• Certifications in instructional design, e-learning development, or adult education (e.g., Certified Professional in Talent Development (CPTD), Association of Talent Development (ATD), or similar) would be advantageous 

Deal breakers: 

• 3-5+ years of experience in instructional design, e-learning development, or corporate training 
• Proven experience designing and delivering blended learning solutions 
• Familiarity with instructional design models such as ADDIE or SAM 
• Experience using e-learning authoring tools (e.g., Articulate 360, Adobe Captivate, LinkedIn Learning) 
• Experience working with Learning Management Systems (LMS) for content deployment and tracking 
• Demonstrated ability to work effectively with SMEs, trainers, and business leaders to translate complex topics into engaging learning solutions. 

Additional Skills & Knowledge: 

• Deep understanding of adult learning principles (e.g., Knowles’ Andragogy) and instructional design methodologies (e.g., ADDIE, SAM)
• Familiarity with multimedia design and video editing tools 
• Knowledge of assessment strategies and evaluation frameworks 
• Strong instructional writing and storyboarding skills 
• Expertise in visual design and multimedia tools for creating engaging content 
• Excellent collaboration and communication skills to work effectively with SMEs and stakeholders 
• Project management skills to manage multiple projects and meet deadlines 
• Creativity and innovation in learning design 
• Attention to detail and quality assurance 
• Analytical thinking to evaluate learner needs and training effectiveness 
• Proficiency in multiple delivery methods: in-person, virtual, hybrid, and self-directed learning 
• Exceptional facilitation and presentation skills, with the ability to train diverse audiences 
• Proficiency in developing detailed training resources and instructional materials 
• Ability to create immersive learning experiences using gamification, e-learning modules, storytelling, simulations 
• Analytical skills to assess training effectiveness and implement continuous improvements, and understanding of training evaluation frameworks (e.g., Kirkpatrick’s Model).
• Familiarity with industry-standard tools such as Microsoft Office, LinkedIn Learning, Miro, Canva, and other collaborative technologies 
• Knowledge of technical concepts, product development cycles, and customer-centric processes 
• Ability to work individually and as a team player 
• Time management skills 
• Ability to develop and conduct summative and formative assessments 
• Ability to align learning content with business needs and employee performance objectives 
• Stay up to date with the new market trends and demands of a fintech sales environment 
• Knowledge of the fintech industry 
• Comprehensive understanding of functional and technical skills required in sales, customer support, and operational
• Awareness of industry trends and how they impact the business’s training requirements 
• Ability to align learning content with business needs and employee performance objectives 

Additional Information

Perks of joining the Tribe? 

• Work in a high-growth company with tangible results you're accountable for. 
• Enjoy hybrid and in office work models for Durban based employees.
• Competitive remuneration and benefits, including reduced Gap cover rates. Medical Aid and Group Risk scheme contributions. 
• Visionary leadership. 
• Seize the opportunity for study leave.
• Access to on-demand learning at your fingertips. 
• Experience a friendly, collaborative culture with a team of all-round-lekker humans (it’s true, we surveyed our Employees, and they told us so). 
• If you find yourself at HQ, coffee on tap and a selection of hot beverages provided by our very own onsite Barista.