Inside Sales Representative

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the team:

The Dexcom Customer Support role is an exciting role that requires a high level of customer service and account administration skills.  The position engages with a number of internal and external stakeholders, predominantly patients using Dexcom products.  It requires professionalism, attention to the detail, organisation skills and a willingness to go the extra mile. There can be times of high workloads, so someone who displays tenacity and resilience will go far.

Where you come in:

• You will deal with patient emails and phone calls, providing advice and support and reviewing accounts to ensure they are set up and correctly.
• You will be able to confidently deal with challenging situations to ensure good customer outcomes are achieved.
• Support the achievement of monthly objectives for revenue and new customer acquisition targets.
• Support all elements of delivering exceptional customer service, including responsibility for inbound and outbound calls, email communications and order fulfilment.
• Follow up on subscription accounts to ensure they are set up correctly and up to date with their payments.
• Contribute ideas and suggestions on how to improve and develop pre and post sales interaction with Dexcom leads/customers, creating a continuous positive experience.
• Utilise internal systems (Salesforce) to organize daily activities and accurately record all customer interactions.
• Develop an in-depth knowledge of the Dexcom products and systems, and confidently deal with any enquiries relating to patients and their user journey (training will be provided).
• Provide support to Inside Sales Supervisor as required.

What makes you successful:

• You will have strong English verbal and written communication skills.
• Have experience working in a fast-paced customer support role.
• Have a ‘can do’ attitude and be a supportive team player.
• You will be resilient during challenging times and be able to remain focused on the task at hand.
• You will have a patient, polite and empathetic approach to ensure excellent service is provided to all whom you interact with.
• You will have a strong ability with Microsoft systems (Word, Excel, Outlook etc.) and be able to learn new processes and systems easily.

What you’ll get:

• A comprehensive onboarding and training on the job.
• Opportunity to work in a diverse and inclusive environment with colleagues representing 45 different nationalities.
• Hybrid working model, offering the flexibility to work both remotely and in a modern, well-equipped office space.
• 5 additional vacation days, with potential for more for parents, students, and other cases with approval.
• Opportunity to work from other countries for up to 30 days per year.
• Health Insurance including reduced premiums available for dependents.
• Life and Accident insurance coverage.
• 3rd Pillar Private Pension plan.
• Health and Wellness programs, including access to online coaching and therapy sessions 
• Regular team-building events that foster collaboration and connection.
• Best-in-class training and career development programs.
• Exclusive discounts on restaurants, spas, clothing, gyms, entertainment, and more.
• Access to a fitness tracking app with rewards for staying active.
• Free parking space at the city center office location. 

Travel Required:

• 0-5% (attendance to the Vilnius office will be required on occasion, and potentially annual visits to UK office).

Experience and Education Requirements:

• Typically requires a minimum of 2-4 years of related experience and a High School diploma/certificate or equivalent.

Imagine a workplace where your ideas are valued, your growth is supported, and your efforts directly contribute to our success. We believe in fostering a culture where everyone feels empowered, inspired, and excited to come to work each day. If you're looking for a role that offers more than just a job, where you can truly make a difference and have fun while doing it, then we can't wait to meet you! Join us and be a part of something extraordinary.

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.

Monthly base salary for this position is from €1,643.33 to €2,030.00 gross. Final offer will depend on your qualifications, competencies, and professional experience.