COMPANY
LoadUp is a fast-growing company offering consumers a modern alternative to pickup and assembly services using a tech-enabled order management and logistics platform. We serve both individuals and businesses by matching consumers with our network of service providers for junk removal, item haul-away, reverse logistics returns, white-glove item assembly, and much more! We are growing fast and are looking for talented, committed, driven individuals to join our team! We have been ranked in the Inc. 5000 as one of the fastest-growing private companies in America by Inc. Magazine three years in a row and we are a certified Great Place to Work®.
OUR CORE BELIEFS
At LoadUp, we exist to glorify God by pursuing excellence in all we do. Our definition of excellence is not perfection but rather a commitment to continual improvement, attention to detail, and the highest level of integrity. While each team member has a specific, clearly defined role, we’re all connected by a strong set of core beliefs that have been developed to foster advancement and guide our decisions. To bring out the best in our people, we look for individuals who exhibit these core beliefs every day.
- Profit Drives Purpose - We believe running a profitable business affords us the opportunity to fulfill our professional and personal purpose in life.
- Right Shell - We constantly need to be evaluating whether our processes, systems, and people are right sized for maximum agility.
- Own It - Everyone has a stake in the company and, therefore, is responsible for their performance.
- Fellowship Matters - We believe there is power and connection in being present in the same physical space.
- Live in Truth - We’re committed to winning the right way. Call it like it is. No sugar coating.
- Action Over Words - Words are important but 1000 words get trumped by 1 intentional action.
- Build to Last - We’re building this company to last and withstand the test of time. We play the long game in our decision-making and execution.
SUMMARY
As an Inside Sales Representative, you will be a valuable member of our Sales Team in Alpharetta, Georgia. We are looking for someone who can guide our customer prospects through the sales cycle, which often includes multiple contact points and methods. You will be responsible for establishing the customer relationship, educating customers about our services, setting expectations, closing the order by scheduling the services, and educating the customer with what to expect.
WHAT YOU’LL OWN…
- Represent our company, with a comprehensive understanding of our offerings and pricing catalog
- Provide exceptional customer service to every prospect and customer
- Adhere to processes defined by LoadUp including but not limited to using scripts, maintaining accurate record of leads and sales in CRM
- Master LoadUp’s internal software to manage order information and monitor driver activity
- Facilitate the customer through the sales process and collaborate with Support Operations to ensure all orders are scheduled and assigned
- Field incoming calls, chats, and texts from prospects and customers
- Follow up with leads through calls, emails, and texts
QUALIFICATIONS
- Ability to receive a high volume of inbound/outbound calls (80-100 per day)
- Ability to communicate effectively and professionally via chat, email, phone, and texting to customers and internal teams
- Ability to manage multiple communication platforms at once with accuracy and efficiency
- Beginner to intermediate level of experience using CRM software systems
- Excellent attention to detail and problem-solving skills
- Bachelor's degree or equivalent work experience in sales or customer service
- Ability to work a flexible schedule to open or close a weekday
- Ability to track sales leads, monitor progress, and update CRM systems with accurate records
- Ability to negotiate terms and pricing, address objections with rebuttals and close deals
- Work in collaboration with sales coordinators that provide leads, deals being assigned and marketing team
WHO YOU ARE
- People person - you thrive off of communicating, and multitasking, and work best in a fast paced, call center like, environment
- Competitive- you work hard to upsell and close every call while keeping the customer’s needs at the forefront of the conversation
- Self-motivated- you find satisfaction in a job well done and want to solve hard problems while delivering under pressure
- Strong negotiator- you are aggressive and know what to do to creatively solve problems while best serving our customers
- Confident - you’re able to digest customer objections and work to overcome them
BENEFITS and PERKS
- Competitive Salary
- Employee Stipend Program
- Medical, Dental, Vision, Life Insurance Benefits
- 401(k) with 5% Company Match
- Paid time off policy
- Fun Company Outings
- Monthly Goal Attainment Rewards
- Opportunities for growth within the Company
LoadUp is an equal-opportunity employer and values diversity in the workplace. We encourage all qualified individuals to apply.
What We Do
LoadUp deploys a large network of independently licensed and insured junk hauling professionals. Our main goal is to bring you honest and transparent upfront pricing for junk removal. Our services are typically 20% – 30% lower than most standard junk removal companies with no compromise in quality or insurance coverage. With LoadUp, you can rest easy knowing that you are getting fully insured, trusted professionals to do your junk removal project while saving money.
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