100,000 products and tools made of the strong metals tungsten and molybdenum: This has been our mission and passion for over 100 years, shared by 11,000 employees all over the world.
We at the Plansee Group still have big plans – and we will get even better with you! Become part of our team!
Position type: Exempt
RESPONSIBILITIES
- Provide customers with support of Plansee’s materials, machining and fabrication capabilities, and technical specifications.
- Master all customer related transactions within SAP and ensure accurate data and files are maintained in SAP.
- Generate customer requested quotations based on market data, estimating, and global production network capabilities.
- Provide project management support for customer requested products and required specifications.
- Participate in internal team meetings to support customer excellence
- Review customer drawings, orders, delivery issues, return orders, etc.
- Provide support on action items (i.e., technical details, timelines, etc.).
- Work closely with production and planning on delivery changes
Provide updates to Sales & Marketing Managers on customer and competitor internal / external activity
- Work with Accounting Department in resolving credit or billing related issues.
- Closely work with affiliated companies regarding products made in the Global Production Network. This includes discussion on pricing, lead times, technical and product details, and general communication.
- Distribute required information to fulfill orders (i.e., order materials, distribute customer/PLUS CAD drawings, etc.). Prepare order acknowledgements, verify that scope of work described matches the work order and submit to customer for approval/confirmation.
- Manage customer complaints and assist the Quality Assurance department with recommendations and actions to mitigate future risk. Ensure resolution and customer satisfaction.
Demonstrate commitment to strong team environment
- Assist other Inside Sales Representatives with workload and work-related questions
- Support customer visits at the Franklin facility with meeting preparation.
- Occasionally travel to affiliated companies for training purposes and or customer sites
- Other duties or projects as assigned
QUALIFICATIONS
Education and Experience:
- Associates Degree in Business or technical discipline and 1-3 years’ work experience in industrial and/or technical sales in a business-to-business environment.
- High School diploma and 3-5 years’ work experience in industrial and/or technical sales in a business-to-business environment.
- Strong mathematical skills
- Ability to read blueprints and engineering drawings desired.
- In-depth computer knowledge (MS Word, Excel, PowerPoint and Outlook). Experience in working with MRP system desired; SAP/R3 a plus.
- High degree of communication, interpersonal and organizational skills.
- Ability to work in a fast-paced environment, support a team approach and achieve sales goals.
- Positive attitude to develop new business and foster strong relationships.
- Meet the requirements under ITAR - U.S. Citizen or Permanent Resident (green card holder).
Equal Employment Opportunity
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
Recruitment Team | u[email protected]
Top Skills
What We Do
The Plansee Group
We specialize in the processing of molybdenum and tungsten. Ceratizit processes tungsten carbide into tools. Plansee processes molybdenum and tungsten metals into semifinished products and components.
The supply of our key raw materials molybdenum and tungsten is also guaranteed. Global Tungsten & Powders supplies tungsten and tungsten carbide powder both to the Plansee Group as well as to external customers. Molymet supplies molybdenum powder
