Before reading the job post, we encourage you to watch this video about our company. It gives you an inside look at how we started, the team and culture that made us successful, and where we're going. It's easy to read a job post and apply, but people often wonder about the culture and whether they would fit in. If you want to call Harrow your home and genuinely want to be part of a family and something big, then we encourage you to click this link and get to know us.
Who is Harrow?
Harrow (Nasdaq: HROW) is a leading U.S. ophthalmic-focused pharmaceutical company. The Company was founded and continues operating based on the highest corporate values. Members of our Harrow Family often express their pride in being a part of our commitment to (1) innovation, (2) patient access to and affordability of our medicines, and (3) our track record of having never turned down an ophthalmologist doing mission work around the world – providing free medicines in support of mission work aimed at giving or maintaining the gift of sight to those most in need.
At Harrow, we foster our individual and collective entrepreneurial and creative spirits. We focus on pursuing opportunities for drug candidates in underserved markets. We are data-driven and use our access to real-world clinical experience to lower the investment risks of our work. We concentrate on the commercial appeal of high-value assets, and our objective is to seek to make paradigm-shifting medicines available to patients as soon as possible. Our approach to finding high-value opportunities and balancing risk with real-world experience can deliver exceptional value for all our stakeholders.
Harrow’s ophthalmic pharmaceutical portfolio is one of the most comprehensive in the industry, including:
- IHEEZO:
- A broad Dry Eye Disease product line, led by VEVYE® and bolstered by well-known adjacent ocular surface disease products such as FLAREX® and TOBRADEX® ST;
- TRIESENCE®:
- A Specialty Anterior Segment product line, which includes various high-need and utility products such as ILEVRO®, NEVANAC®, and VERKAZIA®;
- ImprimisRx is the nation’s leading ophthalmology-focused compound pharmacy, including an FDA-registered and FDA-inspected 503B outsourcing facility and a 50-state mail-order pharmacy. The division of Harrow serves as an innovation hub and plays a vital role in Harrow’s mission to help patients maintain their gift of sight.
Job Summary
The Inside Sales Manager is responsible for building, coaching, and leading a high-performing Therapeutic Sales Representative (TSR) team that delivers exceptional results through coaching and presenting data-driven solutions.. This is an inside sales management, home-office position that will cover an assigned geography assigned to their team.. The person in this role will have a proven track record of coaching, developing, and leading sales success to multiple levels of contacts in the Physician Office environment.
Core Responsibilities
- Identify, recruit, coach, and retain top talent for the Pharmacy Sales Representative TSR) position.
- Align and implement inside sales strategy with National Sales Director Inside Sales
- Lead PSR team to grow sales thru crucial account development, coaching, management, and mentoring
- Work closely with the National Sales Director Inside Sales to schedule and lead team meetings
- Communicate early and often to the National Sales Director, Inside Sales.
- Proactively manage the team’s customer-facing activity levels as a leading indicator of sales performance. Take corrective action as needed to ensure sufficient individual activity aligns with business goals and revenue requirements.
- Perform TSR performance reviews quarterly vs. goals and provide progress updates regularly, at least monthly
- Work closely with the field sales team and managers,
- Develop and establish relationships with key physicians within the ophthalmic market
- Conduct research and planning to set goals and to anticipate customer needs
- Generate and analyze reports to identify established customer trends
- Access order and inventory information to assist customers with availability
- Utilize resources to enhance productivity and provide optimal customer satisfaction.
- Participate in providing detailed and accurate sales forecasting
- Actively participate as a key member of the Commercial team to drive success
- Enter and maintain integrity of data in company’s CRM
- Proficient in excel, computer navigation, data management, and system reporting
- Manage all TSR business expense responsibly and Paid-Time-Off
- Manage TSR budgets, including lunch and learn budgets
Qualifications & Requirements
- +5 years Management and/or Inside Sales experience, ophthalmic market preferred with proven performance
- Experience with execution of targeted business plans around priorities and goals for team and self
- Team leader with a positive, can-do attitude
- Possess strong organization and project management skills
- Demonstrate strong and thoughtful communication skills, both verbal and written and leadership ability to work effectively in a teamwork environment
- Ability to work under pressure, meet deadlines, and exercise sound business judgment with critical thinking skills and high ethical standards
- Collaborative efforts within the organization to achieve goals, customer satisfaction, and revenue generation
- Ability to manage multiple projects simultaneously, adjusting priorities as needed
- Proficient in the use of CRMs and Microsoft Office software products
- Ability to travel up to 5% of the time, including overnight stays
- Bachelor’s Degree
What We Do
Harrow (NASDAQ: HROW) is a growing leader in the ophthalmic healthcare market.
Our mission as a growing leader in the ophthalmic healthcare market is driven by two core values: (1) unyielding dedication to innovation and (2) a mission of providing affordable and accessible medications. We pride ourselves on closely listening to the needs of providers and their patients, so we can do everything in our power to address them with high-quality products and services.
Our worthwhile mission is producing amazing financial results, and because we’ve produced a 72% compound annual growth rate for our first eight years in business, we are one of the fastest-growing ophthalmic pharmaceutical companies in the United States.
