Inside Sales Executive

Job Description
Are You Ready to Make an Impact at RSSL?
Join Our Mission to Transform Lives Through Science, Innovation and Collaboration
At Reading Scientific Services Ltd (RSSL), we lead the way in scientific analysis, research, consultancy, and training. We provide services to the food, pharmaceutical, and consumer goods industries, as well as our parent company, Mondelez International. RSSL is dedicated to delivering world-class scientific solutions and outstanding customer service.
Recognised for our excellence, we were awarded CRO of the Year at the 2023 OBN Awards, adding to our previous accolades Employer of the Year, Enlightened Employer and Women in Business.
If you are passionate about driving innovation and making a real impact, RSSL is the place for you!
How you will contribute
You will:

• Client Engagement: Managing incoming emails, phone calls, and MyRSSL inquiries to prepare accurate quotations/proposals and deliver timely updates on ongoing projects.
• Strong Communication Skills: Building and maintaining excellent relationships with clients and internal technical teams.
• Effective Multitasking: Handling inquiries from multiple clients across various channels simultaneously while maintaining high service standards.
• Proactive Outreach: Sending targeted outreach emails and conducting initial scoping calls with small or dormant accounts to drive new business opportunities.
• Account Management: Serving as the primary point of contact for assigned accounts, focusing on maximizing existing business and identifying new growth opportunities.
• Additional Support: Assisting the Commercial Life Science team with other tasks as needed to achieve business goals.

What you will bring
A desire to drive your future and accelerate your career and the following experience and knowledge:

• Educated to degree or professional qualification standard in a science subject
• Intermediate level for MS Office (Word, Excel and PowerPoint)
• Proven excellent communication and relationship building skills
• Retail account management Demonstrating credibility with senior stakeholders
• Ability to maintain calmness whilst multi-tasking with several stakeholders and re-prioritise in changing environments
• Excellent communication skills with ability to adapt personal style to others' preferences and translate complex scientific information into simple terms.
• Ability to manage stakeholders and keep key partners updated on progress
• Peer Relationships - Collaborative style with ability to build partnerships both internally and externally, quickly finding common ground and solve problems for the good of all.
• Previous Inside Sales / Customer Service or Account Management experience in scientific setting
• Multitasking / fast paced environment / managing several communication channels
• Direct client experience

More about this role
Work schedule: 100%
No Relocation support available
Business Unit Summary
Reading Scientific Services Ltd (RSSL) is a cutting-edge contract research organisation (CRO), providing research, analysis and consultancy to the food, consumer goods and life science sectors. Whether we are creating new products, validating medicines or solving investigations, we take pride in being a leader in our field, serving clients from across 70 countries. Enriched by our parent company, Mondelēz International, our team are committed to transforming lives through science, innovation and collaboration.
Curious about us and want to learn more?
Please explore: Website YouTube LinkedIn Glassdoor
RSSL is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
#RSSL
Job Type
Regular
Account Management
Sales