Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
Equifax is looking for a Customer Success Manager to join the Inside Enterprise Sales (IES) Emerging Markets team. This role is a relationship-based sales position responsible for optimizing the customer experience lifecycle by partnering with clients to identify and meet business objectives. This involves handling post-sales implementation, program management and collaborating with the customer to ensure they are realizing expected value from Equifax solutions, while ultimately driving adoption and retention.
This position follows a hybrid work schedule (Monday-Wednesday in office) and requires in-office presence at our Midtown location in the One Atlantic Center building or at our Alpharetta office.
What you will do
- Develop strong relationships with our clients by maintaining a high level of engagement, aligning business objectives, and providing raving fan service
- Maintain a deep understanding of our solutions, client base, and best practices
- Act as a trusted advisor and advocate for the client, ensuring success and maximum value as they adopt a new platform/service
- Educate clients on business value of solutions and application of best practices
- Provide business insights through client value presentations, Quarterly Business Reviews, and other methods
- Identify potential growth and upsell opportunities to expand revenue, engaging the Account Executive at the appropriate time to hand off the opportunity
- Assess customer health by monitoring product usage, reported issues, and other success metrics
- Act as a liaison between internal COE teams to ensure customer needs are being met and to create solutions to client pain points; coordinating amongst technology, sales, marketing, finance, and product teams
- Identify trends and relay feedback internally to appropriately address underlying issues
- Provide clients full transparency on status of issues / requests from submission through resolution, working across teams and driving the escalation process as needed
- Actively participate in the customer life cycle process, from prospect to renewal
- Participate in CSM program development and improvement activities
- Facilitate customer account changes, product set up and billing research/corrections
- Work with Sales and other Learning & Development teams to facilitate customer training as needed
What experience you need
- 3+ years of experience in a B2B customer success, account management, or other client-facing role
- Bachelor’s degree or the equivalent years of industry experience
- Self-starting, high-energy go-getter who takes the initiative to own a problem/request and get things done
- Ability to troubleshoot and solve business and basic technical problems
- Ability to effectively manage daily client communications, including escalations and problem management situations
- Proven ability to interface and consult proficiently and professionally with production teams, technology, sales representatives and clients to provide the total solution
- Must be able to work autonomously and collaborate as part of a team
- Displays passion for the customer experience and the desire to look for and uncover opportunities to improve customer satisfaction
- Ability to travel occasionally (up to 25% of the time)
What could set you apart
- Possesses strong analytic skills; process improvement and project management capabilities a plus
- Excellent verbal and written communication skills, including formal as well as informal client and internal presentations
- Exhibits confidence and is calm under pressure
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We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
Primary Location:
USA-Atlanta-One-Atlantic-Center
USA-Atlanta JV White
Function:
Function - Sales and Account Management
Schedule:
Full time
What We Do
At Equifax (NYSE: EFX), we believe knowledge drives progress. As a global data, analytics, and technology company, we play an essential role in the global economy by helping financial institutions, companies, employers, and government agencies make critical decisions with greater confidence. Our unique blend of differentiated data, analytics, and cloud technology drives insights to power decisions to move people forward.
Headquartered in Atlanta and supported by nearly 15,000 employees worldwide, Equifax operates or has investments in 24 countries in North America, Central and South America, Europe, and the Asia Pacific region.
For more information, visit Equifax.com.
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