Job Summary
The Inside Sales Coordinator is responsible for developing new prospects and interacts with existing customers primarily by phone, to increase sales. Provides support to customers and account managers by maintaining frequent communication with both and by helping troubleshoot problems. Works under general supervision; a certain degree of creativity and latitude is required; relays on pre-established guidelines to perform the functions of the job.
Principle Duties and Responsibilities
- Maintains frequent communication with customer base and gathers information to ensure their satisfaction
- Solicits sales orders from existing customers via phone
- Develops new customers via "pull" through marketing Phone-Internet
- Assists qualifying leads gauging interest level, time frame, needs, etc., and directs leads to proper channels
- Executes market penetration strategy utilizing web-based sales leads
- Communicates sample needs for customers/dealers/contractors with the plant
- Corresponds regularly with customers, i.e., Brand Bulletins, Brochures, and any program updates
- Helps drive new product sales by communicating unknown products to customers
- Works with account managers to comply with customer request and to solve customer problems
- Maintains positive relationships with distributors
- Works with Product Managers to enhance sales programs
- Attends shows and product introductions when necessary
- Attends various product trainings, as needed
- Prepares various reports and correspondence as required
- Performs other duties as required
Qualifications
- Minimum of high school graduate
- Minimum two years of experience in customer services
- Working knowledge and proficiency in the use of computer and business-related software, including Microsoft applications (Excel, Word and Outlook)
- Working knowledge of various office equipment (computer, scanner, etc)
Click here to watch what a day in the life of an Inside Sales Coordinator looks like.
The Company is an Equal Opportunity Employer.
Top Skills
What We Do
We're a global team of 2,300+ people building software that helps the financial services industry perform at its best.
From the world's most iconic financial services brands to advice firms of all sizes, challenger banks, insurers, investment managers, traders and brokers, more than 10,000 businesses and half a million people use our software to help them perform better and deliver more.
We operate across Asia Pacific, United Kingdom and Europe, North America and Africa. Follow or join the tech crew that's making it easier to love financial services.
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