INROADs Intern - Client Services Consultant (T1)

Description and Requirements
Description:
The Client Services Intern will have the following responsibilities:

• Assist the Service organization with delivery of quality and excellence in Customer Service to group policyholder (employers), sales, brokers and vendors on policies that have up to 5,000 employees.
• Provide administrative, billing, claims and ongoing day to day support.
• Strengthen your business acumen & develop skills.
• Develop personally and professionally with a customized intern curriculum.

Interview for a full-time position in our Service Academy upon completion of the program.
Desired Skills/Interests:

• Strong communication skills with the ability to communicate clearly and professionally both verbally and written.
• Customer Centric and focused on delivering excellent customer service and relationship management
• Excellent interpersonal skills, communications skills and leadership qualities.
• Motivated team player with sound judgment and problem-solving skills.
• Strong computer skills (proficient in Microsoft software including Word, PowerPoint, Excel)
• Ability to perform multiple tasks, strong organization and prioritization skills and able to meet and/or exceed internal and external deadlines.
• Eager to learn and develop as a professional

This is a hybrid role, 3 days in office, based out of our Tampa, FL location.
About the MetLife Team: This role is within the US Business Organization (USB) on the Group Benefits Regional Business Service and Implementation Team.

• MetLife is the Group Benefits industry leader providing coverage for 94 of FORTUNE 100® employers, in total serving more than 50,000 group insurance customers and over 41 million employees and dependents. The business has the broadest product set in the industry meeting the diverse needs of an evolving workforce.
• With over $23B in revenues, Group Benefits is MetLife's largest business and a significant contributor to the company's growth strategy. In 2023, the business paid out more than $18B in claims to employees and beneficiaries.
• The Group Benefits team takes a holistic and employee-first approach to benefits, recognizing the interconnectedness of benefits that support physical, mental, social, and financial wellbeing. Our business is built on relationships and customer care remains at the center of everything we do.

About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World's 25 Best Workplaces™ for 2024, as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
#BI-Hybrid