Company Description
Bosch Chassis Systems India Ltd is a 100% Bosch owned company in India. The company design and develops world class Hydraulic Brake System Parts that include Boosters, Tandem master cylinders and Proportionating valves. The Control Division develops innovative components, systems and functions in the field of vehicle safety, vehicle dynamics and driver assistance like ABS and ESP.RBIC would soon be expanding portfolio in passive safety and other Driver assistance products.
Job Description
- Customer zero km handling from reporting to QC closure
-Customer warranty claims handling from reporting to QC closure8D / Problem solving as part of RCA for complaints
Customer quality indices monitoring and improvement plan
Quality improvement projects for Misson perfect quality strategy implementation
Communication with customer , SQW and Plant and management related to customer complaints
Customer satisfaction through timely response and close looping
Internal communicating quality alerts and implementation of stop sign at the plant
Monthgly tracking and update of customer score cards and preseting to management internally in case critical issues
Participating NPD related line walks/PHA and providing the LL from similar products proactively
Maintaining and regular update of customer complaint (0km/field) database
Supporting the internal (C/AU, AUD, IQA) and external customer audits (System audits, event based audits)
Qualifications
Bacholor of Electrical/Electronics Engineering.
'- 4-5 years of experience in quality management, customer complaint handling and interfacing the customers
- Experience in manufacturing if any is preferable
- Working in Tier 1 supplier in automotive domain
What We Do
The Bosch Group is a leading global supplier of technology and services. It employs roughly 402,600 associates worldwide (as of December 31, 2021). The company generated sales of 78.7 billion euros in 2021. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology.
As a leading IoT provider, Bosch offers innovative solutions for smart homes, Industry 4.0, and connected mobility. Bosch is pursuing a vision of mobility that is sustainable, safe, and exciting. It uses its expertise in sensor technology, software, and services, as well as its own IoT cloud, to offer its customers connected, cross-domain solutions from a single source. The Bosch Group’s strategic objective is to facilitate connected living with products and solutions that either contain artificial intelligence (AI) or have been developed or manufactured with its help. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.”
The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiary and regional companies in some 60 countries. Including sales and service partners, Bosch’s global manufacturing, engineering, and sales network covers nearly every country in the world. With its more than 400 locations worldwide, the Bosch Group has been carbon neutral since the first quarter of 2020. The basis for the company’s future growth is its innovative strength. At 128 locations across the globe, Bosch employs some 76,100 associates in research and development, of which more than 38,000 are software engineers.
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