Infrastructure Specialist

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Infrastructure Specialist are the key link between Kyndryl and our clients. You’re in a technical leadership role, uniting and guiding stakeholders from clients, governance, and project executives to delivery and sometimes even the vendors who work with the client. You’ll be there from the start of a project — understanding what’s needed and figuring out the best technical solution. And you’ll be there at the finish, delivering the right product on time and within budget.
As an Infrastructure Specialist, you’ll draw upon the full breadth of your talent and experience. This is a technical leadership role, so we want you to bring your vision, knowledge, and leadership to each project. To the client, you’re the subject matter expert – consulting early, gathering inputs, understanding what they need from our solution. You define what Kyndryl can do to meet this solution. You design the best solution for the job. And finally, you’re the tech leader for implementation.
At Kyndryl we support all major cloud platforms, so you’ll get the chance to use everything you know – and then some. You’ll also become expert at knowing when and how to call on other SMEs outside your wheelhouse. Thinking your way around pre-existing limitations will grow your creativity and flexibility. You’ll learn a lot here, and if you want to work toward certifications there are plenty of opportunities.The rewards for all this are many. You’ll get to influence, create, and deliver something from start to finish. You will have the power to delight our clients.
 

Invoice Processing Maintenance

• Perform invoice processing maintenance by reviewing and fixing issues. Provide suggestions for resolution to Kyndryl Invoice Approvers, Kyndryl Client Account Teams, Kyndryl Management and the Calero Support team.
• Work on unresolved invoice issues that prevent payments from being released to the vendors which results in new open A/R and late payment fees.

• Manage Access to Calero Tool
  • For the TEM invoice processing (Non-PO) Calero tool provide administrate access & security groups for Kyndryl employees and validate financial allocations to ensure accurate Ledger entries.
  • Client Account team members are always changing, and they need access to the Calero tool to manage their Network & Edge Transport spend. Allocation codes (CC/WBS) also can change and the Calero tool needs to be updated to ensure accurate billing passage to the ledger.

• Billing Audit Analyst
  • Leverage 15+ years of expertise to advise Calero & Kyndryl Client Account Teams on complex or ambiguous invoice billing element issues or identify legacy equipment/services to be considered for replacement/removal to reduce Kyndryl’s spend. These reductions contribute significantly to Network & Edge CTO (Cost Take Out). Provide vendor portal provisioned invoice copies to Kyndryl Client Account teams where needed. Continuing to cleanup obscure Transport billing Kyndryl has inherited from IBM.

• Termination Submission
  • Submit Transport circuit & service terminations on behalf of Kyndryl Client Account Teams. Expertise is needed to perform this task due to the complexity of billing elements and varied vendor specific termination procedures.

Your future at Kyndryl
This role opens the door to many career paths, both vertical and horizontal, and there may be opportunity to travel. It’s a great chance for database administrators or other techs to break into the cloud. It’s also a solid path to become enterprise or chief architect or a distinguished engineer! Whatever you see for yourself, you’ll find the opportunity here.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies.  Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

Required Technical and Professional Experience

15+ Years of technical knowledge in telecommunications.

15+ Years of invoicing procedures knowledge in telecommunications for most vendors/suppliers.

Established access to 20+ Transport Vendor billing portals.

Established relationships with telecom vendor/supplier billing representatives.

Established relationships with Kyndryl Client Account teams.

Preferred Technical and Professional Experience
• MS Project or other Project Management software
• Excellent written and verbal communication skills
• Ability to interact confidently with stakeholders of all levels

The compensation range for the position in the U.S. is $93,360 to $177,360 based on a full-time schedule. Your actual compensation may vary depending on your geography, job-related skills and experience.  For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.

There is a different applicable compensation range for the following work locations: 

California:$102,720 to $213,000 

Colorado: $93,360 to $177,360 

New York City: $112,080 to $213,000 

Washington: $102,720 to $195,120 

Washington DC:$102,720 to $195,120 

This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off.  Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.

Applications will be accepted on a rolling basis.

EEO Language 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.  

 Know Your Rights: Workplace Discrimination is Illegal                                                                                      

 Pay Transparency Nondiscrimination Provision         

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.