Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
Role Summary:
Working as an IT operations manager in IT Command Center (ITCC) you'll be responsible for the stability assurance and operations of the IT infrastructure across all business units of Cencora. Members in this role must be able to work collaboratively with system users and other technical colleagues across the globe. Individuals work across all functional areas of the enterprise and use a strong client service orientation to ensure that all requests and problems are resolved in a professional manner. Successful members of the team will be process focused while providing good customer service and assuring stable IT environment to Cencora IT teams and businesses.
This role oversees the development of enterprise standards and technology initiatives, and the IT governance process. The IT operations manager will work together and manage one of two IT operations teams based in Sydney, working in 12 hour shifts to cover APAC region hours. The role will give you an opportunity to have great work life balance, 3 or 4 working days a week only.
This role also has responsibilities for analyzing trends in technology, assessing the impact of emerging technologies on the business, providing solutions to address technology and business issues, and managing financial resources while ensuring the development of high-quality technology solutions.
Primary Duties and Responsibilities:
- Supervision of Level 1 and 2 IT Engineers (Windows, Linux, Networks, Storage, Virtualization, Cloud), prioritizing tasks, assigning work (based on skills) and verifying tickets are handled accordingly.
- Notifications to appropriate stakeholders and communication to management on critical events.
- Provide proper shift turnover to incoming shift leveraging uniform standard process.
- Act on alerts, escalate incidents, and daily change requests within SLAs.
- Manages the development and implementation of IT initiatives to support business strategy.
- Manages the improvement processes that helps to assure stability and impacts customer satisfaction and relationships.
- Works with internal and external customers / stakeholders to understand business needs.
- Measures service performance and implements improvements.
- Ensures internal SLAs are met.
- Ensures compliance to policies, procedures, and standards.
- Communicates organization information through department meetings, one-on-one meetings, and other communication methods.
- Supports an environment of open and upward communication with all staff to ensure positive employee morale, effective conflict resolution and upward flow of creative ideas for the benefit of the Company and its employees.
Experience and Educational Requirements:
- Bachelor's Degree in Computer Science, Information Systems, Business Administration, other related field or equivalent work experience.
- Typically has 5 to 7 years of IT and business/industry work experience, with knowledge of one process/service.
- Requires experience in managing teams and building relationships with people at a variety of levels.
- Requires demonstrated ability to launch and deliver one or more IT project(s) on time and within budget.
Minimum Skills, Knowledge and Ability Requirements:
- Ability to communicate in English effectively both orally and in writing; ability to communicate with customers, associates and management.
- Solid team management, teamwork and interpersonal skills with strong orientation to efficiency.
- Strong time management, organizational, analytical and problem-solving skills to evaluate team or business problems and apply knowledge to identify appropriate solutions.
- Ability to work in a dynamic and multidiscipline team, learn and apply new skills and techniques to respond to business needs.
- Understanding of business strategy and ability to translate strategy into system and technology solutions.
- Strong knowledge of IT, motivated to constantly be up to date with the newest technologies and proactively bring ideas to the table.
- Be open for change and drive/support initiatives to improve existing working practices.
- Demonstrated ability to lead change, able to take calculated risk and seeks continuous improvement.
- Ability to establish solid relationships with vendors in support of initiatives; ability to negotiate and manage outside vendors against deliverables.
- Proactiveness and ability to prioritize workload and consistently meet deadlines.
- Knowledge of key technology standards around ITIL and service delivery.
What Cencora offers
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full time
Affiliated Companies
Affiliated Companies: World Courier (Aust) Pty. Ltd
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
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What the Team is Saying
What We Do
Cencora is a leading pharmaceutical solutions organization centered on improving the lives of people and animals everywhere. With 46,000+ global team members, we have the opportunity to make a positive impact on healthcare in communities everywhere.
Our team members are empowered to activate their careers through a collective of tools and resources designed to support individual career interests and aspirations. We value our listening culture that actions real outcomes and our team members appreciate and recognize one another for contributions that are making a meaningful global impact.
No matter what your role is here, the work we do together has meaning. When you join our team, you become a crucial part of a greater purpose. We’re committed to supporting you personally and professionally, so we can achieve more together at the center of health.
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