Infrastructure Operations Technical Lead

This Operations Engineer role will support the infrastructure environment by pro-actively monitoring infrastructure events, effectively respond to and coordinate resolution of issues, and manage change within the server environments.

•  General responsibilities will include the following:

  • Perform moderately difficult and independent assignments in the troubleshooting, problem diagnosis, problem resolution and ongoing production support for one or more technologies.
  • Pro-actively monitor the stability and performance of various technologies within area of expertise and drive appropriate corrective action prior to an incident or problem occurring. 
  • Actively collaborate with fellow members of the team and contractors/vendors on bridge calls to prevent or resolve incidents/problems in an expeditious manner.
  • Recommend, deploy and document strategies and solutions for problems/incidents based upon comprehensive and thoughtful analysis of business goals, objectives, requirements and existing technologies. 
  • Independently identify key issues, patterns and deviations during the analysis. 
  • Participate and provide input in the continual refinement of processes, policies and best practices to ensure the highest possible performance and availability of technologies. 
  • Create, maintain and update documentation including troubleshooting guides, procedure/support manuals, and communication plans. 
  • Continuously develop specialized knowledge and technical subject matter expertise by remaining apprised of Industry trends, the direction of emerging technologies, and their potential value to the business. 
  • Review and validate storage layout requirements for new servers being provisioned as well as changes to existing servers.
  • Coordinate and consult with application teams on the design of their storage configurations for each server as needed.
  • Create and manage change tickets in Service Now for storage provisioning activities as needed.
  • Contribute development of execution of operational reporting including daily health check reports, capacity/performance reports, and incident/problem reports.

  Data Collection, Tracking & Analysis 
  • Use a variety of data collection techniques and systems to collect technology operations performance data. 
  • Analyze to draw accurate conclusions regarding performance, trends and issues (current and/or potential). 
  • Monitor compliance with defined SLA/OLA’s. 
  • Monitor consumption/usage metrics to understand trends to assist in the effective management of vendor partners (as applicable). 
  • Perform trend analysis to identify cause of performance and/or usage issues.

  Continuous Improvement
  • Work with application teams to determine the impact of application changes to the monitors configured for an application and determine if any changes or additions are required.
  • Assist teams in identifying monitoring requirements and implementing the appropriate monitors to achieve the desired results.
  • Use experience, expertise and data analysis to collaborate with manager and team members in the identification of corrective action to increase efficiency, improve performance and meet or exceed targets. 

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• Degree in Computer Science, Engineering, or equivalent academic qualification.
• 7 - 10 years of professional experience in administration, configuration & support of Red Hat Enterprise Linux 6.x & 7.x, 8.x
• Mandatory: Candidate should have worked in Level 2 (L2) or L3 Server Support Team or equivalent.
• Mandatory: Prior experience in automation, e.g. Scripting in Python/Shell/Ansible
• Desirable: Should have decent exposure & skill in managing AWS Cloud Environment & Hybrid Environments (Training on AWS SysOps Track would be an advantage)
• Candidate must preferably be from Production Support background having managed infrastructure hosted across diverse geographies. He should be familiar with activities like Patching, Upgrades, Migration, Refresh, etc.
• Should have ample exposure to IT environments governed by ITIL framework. Change, Incident (RCA) & Problem Management-related activities should be component of candidate’s responsibilities.
• Advanced-level proficiency in MS Excel, Data-Manipulation & Data-presentation tools
• Windows Active Directory &/or LDAP knowledge is highly desirable
• Prior exposure towards ServiceNow is desirable
• Strong attention to detail and with ability to focus on quality and efficiency.
• Ability to communicate and articulate technical information across various organizational levels
• Highly innovative problem solver with strong analytical and customer service abilities required.
• High reasoning aptitude and ability to quickly understand complex operating environments. 
• Strong thought leadership and motivation with the ability to work independently

Solid understanding of monitoring tools and monitoring techniques with focus on problem determination and prevention. 

Candidate should have decent understanding of storage layout (SAN/NAS) and configuration best practices from a server/client perspective.

About Our Company
Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP.

Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.

Full time

(2:00p-10:30p)

AWMPO AWMP&S President's Office

Technology