Infrastructure Engineer

PHINIA: Advancing sustainability today, powering carbon-free tomorrow
At PHINIA, we create premium fuel systems, electrical systems and aftermarket parts for internal combustion engine (ICE) vehicles and industrial applications. We make sure our products are clean, efficient and high value, because we know the actions we take today will have a profound impact on the world tomorrow. Our goal? The cleanest ICE technology: carbon-free combustion.
Always, PHINIA puts quality first, continuing our legacy with over a century of rich expertise and technological innovation. The name PHINIA has roots related to “bright” and “future,” representing our confidence and commitment to bettering the world.
Our Culture
We believe health and safety of our employees are a top priority, we care about our local communities and the global environment. PHINIA promotes and nurtures a diverse and inclusive environment, honors integrity, strives for excellence, commits to responsibility for our communities and the environment, and builds on the power of collaboration.
Career Opportunities
We believe in building a brighter tomorrow for our employees as well as our customers and encourage you to learn about our long history, strong culture, new technologies and future vision. We offer a strong local presence and interesting global opportunities. Join us on this shared journey toward a brighter tomorrow.

Key responsibilities:

• Willing to be part of distributed service-teams and to take over responsibility of one or more specific service-team(s) as owner. Helps to build IT service relationship with customers 
• Overseeing and managing the support queues, ensuring all tickets/requests are resolved/fulfilled within SLA and customer satisfaction targets and other KPIs are achieved 
• Support in implementing and providing services 
• Ensure that systems, processes, and methodologies specified are followed and to ensure effective monitoring, control, and support of infrastructure services
• 2nd and 3rd Level Operations for Client, Mobile, Security, Web, and Network related services 
• Independent troubleshooting and problem-solving incl. best practice sharing  
• Work within the global team to improve infrastructure services  
• Coordination and escalation of operational issues and solution proposals to Management  
• Collect and analyze end user feedback and complaints related to IT infrastructure services and identify pain points and areas for improvement.
• Providing periodic reporting and management information on infrastructure performance and operational KPIs
• Collaborate with cross-functional teams to develop actionable recommendations for improving end user experience based on feedback and assessments.
• Helps to build IT service relationship with customers across levels and build up professional reputation
•  Develop and deliver training programs and resources to help end users make the most of IT systems and tools, ensuring they can use them effectively and efficiently.
• Creates strong morale and team spirit within the team while actively fostering wins/successes through results  

What we’re looking for:

• Must have 3-5 years’ experience working in information technology and/or equivalent experience
• Bachelor’s degree: Information Systems Engineering, Computer Engineering, Information and Communications Technology Engineering, Computer Science
• 2nd and 3rd level support experience 
• Experience in technical troubleshooting 
• Support coordination across 1st – 2nd – 3rd level teams
• Experienced in Project Management, especially in global infrastructure
• Experience in Service Management and/or ITIL Principles 
• Experience in interacting with Senior Management  
• Experience in Client/Server Infrastructures  
• Experience in Microsoft Office Applications and Mobile Device Management
• Technical and innovation affinity  
• Experience with Apple IOS
• Experience with Microsoft OS (WIN 10, 11 plus)
• Very focused in User Satisfaction
• Experience in working in virtual/distributed teams
• ITIL Foundation Certificate a plus
• Communication skills to interface with colleagues from other locations 
• Ability to use own judgment and initiative in problem resolution
• Understands Incident, Problem and Change Management Principles

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