Infrastructure Engineer III- SRE

Job Description
You belong to the top echelon of talent in your field. At one of the world's most iconic financial institutions, where infrastructure is of paramount importance, you can play a pivotal role.
As an Infrastructure Engineer III at JPMorgan Chase within the Enterprise technology, Employee platforms team, you utilize strong knowledge of software, applications, and technical processes within the infrastructure engineering discipline. Apply your technical knowledge and problem-solving methodologies across multiple applications of moderate scope.
Job responsibilities

• Applies technical knowledge and problem-solving methodologies to projects of moderate scope, with a focus on improving the data and systems running at scale, and ensures end to end monitoring of applications
• Resolves most nuances and determines appropriate escalation path
• Executes conventional approaches to build or break down technical problems
• Drives the daily activities supporting the standard capacity process applications
• Partners with application and infrastructure teams to identify potential capacity risks and govern remediation statuses
• Considers upstream/downstream data and systems or technical implications
• Manages making significant decisions for a project consisting of multiple technologies and applications
• Adds to team culture of diversity, equity, inclusion, and respect

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 3+ years of applied experience
• Current knowledge of telephony PBX environments, dial plan schemes, trucking, reporting of usage and capacity metrics.
• Hands-on experience in application architecture and design patterns (hands on experience with Sonus/Ribbon SBC / Kandy Link, CUCM, KANDY, etc.)
• Industry experience in Information Technology with a specific emphasis on SIP Networks and interoperability with blended technologies, including integration into desktop solutions.
• Adept knowledge in VoIP transport, such as H.323, SIP, call admission and control mechanisms, integration of cross platform technologies, centralization of call processing and network policy enforcement
• Working experience with protocols such SIP, H.26x, WebRTC, SIPREC, Networking Routing Protocols, etc.
• Knowledge of one specific infrastructure technology and basic programming languages or database management systems (Python, Shell, Java, Python)
• Working knowledge on Monitoring Tools such as Splunk, Netcool, SevOne, Empirix.
• Basic to intermediate knowledge on ITIL, DevOps and Site Reliability Engineering methods and/or hands on experience.
• Excellent verbal, written and presentation skills. Proficient automation knowledge
• Experience in a large global enterprise using Agile methodology in a DevOps environment supporting telephony technology on virtual and cloud server platforms.

Preferred qualifications, capabilities, and skills

• Deep knowledge of one or more areas of infrastructure engineering such as hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, or system performance assessments
• In depth understanding of SIP Protocol, Session Border Controller
• Ribbon SBC / Kandy Link / Telecom Carriers /
• Cisco Call Manager / Cisco UCCX / Unity Connection
• Experience with Linux OS, commands
• Scripting -- Power Shell / Python / BASH

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.