Information Technology (IT) Manager

Company Description:

Raftelis helps local governments and utilities thrive by providing management consulting expertise to help transform local governments and utilities. We’ve provided professional consulting services to more than 700 organizations in the last year alone. We work in all areas of management consulting including finance, assessment, communications, technology, executive recruitment, and strategic planning.

We’re proud to share that Raftelis has been certified as a Great Place to Work®! 93% of our employees say it is a great place to work, compared to 57% of employees at a typical US-based company. As one of our employees said, “at Raftelis, we maintain a great balance between hard work and allowing staff to focus on their lives outside of work. We also have a strong culture where people genuinely care about each other, and leadership is committed to doing what's best for both our employees and the firm”.

Job Summary:

We are seeking a highly skilled, energetic, and experienced IT Manager to lead our IT department. The IT Manager will be responsible for overseeing the company's information technology needs, ensuring the smooth operation of all systems, networks, software, and hardware. This role requires strong technical expertise, leadership capabilities, and a strategic mindset to align IT initiatives with overall business objectives.

The position will work with the Chief Technology Officer along with corporate leadership to identify and implement IT strategies and practices that will support the success of our consultants.  This position will lead the IT department, which is currently comprised of 4 IT professionals, along with some outsourced services. The current IT professionals are located in Florida, Cincinnati, OH, Durham, NC and Denver, CO and the corporate leadership is based in the home office in Charlotte, NC.  The company’s overall workforce is comprised of approximately 220 employees who work in approximately 15 locations (some offices, some co-working spaces) or remotely across the country and many of whom travel frequently. 

Primary Responsibilities:

• Lead and manage a team of IT professionals, including recruitment, training, performance coaching, and development.
• Oversee the installation, configuration, and maintenance of hardware and software, ensuring optimal performance and security of IT systems.
• Develop and manage the IT department's budget, ensuring cost-effective solutions and financial efficiency.
• Provide high-level support and guidance to IT staff and other departments, troubleshooting and resolving complex technical issues.
• Develop, implement, and enforce IT policies and procedures to ensure the security and integrity of company data and systems while remaining compliant with industry standards and regulations.
• Organize, assign, and manage projects within the IT team.
• Analyze IT infrastructure and systems performance to assess operating costs, productivity levels, upgrade requirements, and other metrics and needs.
• Oversee security of systems, networks, and enterprise information.
• Facilitate IT security audits and investigations.
• Develop and maintain relationships with external IT vendors and service providers.
• Assist staff in our corporate office with IT needs.
• Create and manage technology plans.
• Direct the configuration and maintenance of the company SharePoint sites.
• Associate’s degree in Computer Science, Information Technology, or related field

Requirements:

• Proven experience (5+ years) in IT management, with a track record of successfully leading teams and projects
• Proficient in the latest technology for IT systems and management
• Excellent leadership and communication skills, with the ability to manage and motivate a diverse team in a hybrid environment across multiple office locations
• Proficiency in Microsoft Office applications, Windows Server, Windows 10 and 11, SharePoint, Office365, networking, user management, and general computer environment troubleshooting
• Expertise in data center management and data governance
• Excellent organizational skills and attention to detail
• Hands-on experience with computer networks, network administration, and network installation/approval
• Excellent interpersonal skills
• Strong problem-solving and analytical skills, with the ability to prioritize and delegate tasks effectively
• Cybersecurity awareness
• Ability to travel up to once per quarter (depending on need/projects)

Preferences:

• Familiarity with Deltek Vantagepoint, and ArcGIS. 
• Cybersecurity expertise
• Exposure to the consulting business

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task. We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background. We will consider any equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

Rewards:

Working for a values-based organization focused on growth with an exceptional reputation in its industry, employees receive competitive compensation, generous bonus structure and excellent benefits that include:

• 100% Company paid medical (50% paid dependent medical) and dental benefits
• Health Savings Account with company contributions
• Medical and Dependent Care Flexible Spending Accounts
• Vision Insurance
• Company paid Life and Disability Insurance and Employee Assistance Program
• Discretionary paid time off program and education reimbursement program
• 401(k) with company contributions
• Long term care benefits
• Pet insurance
• Hybrid work schedule (three days in the office and two days remote)

The salary range for the IT Manager position is $100k to $120k. Compensation depends on education, experience, and location. Employees in the position of IT Manager may be eligible for an annual performance bonus, depending on the firm’s yearly performance and the performance of the employee. Such bonuses are not guaranteed and are at the discretion of the firm.

Additional Information:

To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status. Raftelis uses E-VERIFY. Raftelis is committed to providing equal employment opportunities and our sincere belief in the dignity of each employee, it is our policy to prohibit discrimination or harassment based on of race, color, religion, creed, national origin or ancestry, gender identity, sexual orientation, marital status, domestic partnership status, familial status, parental status, sex, pregnancy, childbirth, or related condition, including but not limited to lactation, age, disability, genetic information, past, current, or prospective service in the uniformed services, volunteer rescue squad worker status or any other characteristic protected under applicable federal, state, or local law.

Raftelis is committed to providing reasonable accommodation for individuals with disabilities in employment. To request a reasonable accommodation to participate in the job application or interview process, contact Lisa Wilson, Director of Human Resources at 704-910-8961.

To learn more about Raftelis and apply, please visit www.raftelis.com.