Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity. We work with a wide range of clients across many industries including financial services, professional services, telecommunications and media, consumer products, automotive, industrial automation, professional sports and entertainment, life sciences, ecommerce, and education.
Senior Application support engineer with at least 5+ years of experience for an open position in the 24/7 application support team.
Technical Skills
Azure Cloud: Strong hands-on experience with Azure Cloud Administration.
Windows Server: Extensive experience with Windows Server 2012, 2016, 2019.
Azure PaaS: Proficiency in Azure functions, Logic Apps, Azure AD, Azure Monitor, Log Analytics, Azure SQL, among others.
Networking & Security: Deep understanding of Azure Networking, including implementation and management of security features.
Storage Solutions: Expertise in selecting and managing cloud storage solutions based on data type and business requirements.
Virtualization: Experience with Hyper-V, VM sizing, and hosting applications on the cloud.
AKS: Deploy and maintained Azure Kubernetes Service (AKS) clusters to orchestrate containerized applications.
AKS: Implement automatic scaling for AKS clusters, App services, and virtual machines to ensure optimal resource utilization. Monitor and manage the health and performance of AKS clusters, proactively identifying and resolving issues.
AKS: Provide support and troubleshooting for application-related issues in the Kubernetes environment
Additional Tools: Experience with Microsoft IIS, DNS, Active Directory, SCCM, and SCOM.
Essential skills
- Candidates must have a strong grasp of application support procedures and functions.
- They should possess a clear understanding of L1/L2/L3 roles and responsibilities.
- Candidates should be capable of independently managing and taking ownership of resolving incidents from start to finish.
- Strong communication skills are necessary to interact regularly with clients.
- Work closely with development teams and QA teams to ensure smooth application integration and deployment.
- Manage and prioritize incidents, service requests, and change requests related to applications. Document and track issues using a ticketing system.
Required Qualifications
- Bachelor’s degree in computer science or related field
- Proven experience in a technical support or customer service role
- Strong understanding of software applications and systems
- Excellent problem-solving and troubleshooting skills
- Ability to communicate technical information effectively to non-technical users
- Experience in documenting processes and procedures
Desired Skills and Experience
Azure Cloud, Azure PaaS, Azure Dev-OPS and Azure Kubernetes Service (AKS)
Orion is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, citizenship status, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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Top Skills
What We Do
Orion is a leading digital transformation and product development services firm. Headquartered in Edison, NJ, we have a global team of 6,200+ associates, with engineers in 14 major delivery centers across North America, Europe, Asia Pacific and Latin America.
For over 25 years, Orion has been solving complex business problems for our clients. Our transformative business solutions are rooted in digital strategy, experience design, and engineering, empowering our clients to operate with agility at scale.
Our mission is to serve as an agile and trusted partner for business transformation initiatives, providing deep emerging technology, experience design, and domain expertise.
Our business has more than tripled over the last three years.
We have grown aggressively both organically and inorganically, adding new clients, complementary skills, domain expertise, and strengthening our global footprint.
