(IND) PRINCIPAL, TECHNOLOGY OPERATIONS

Position Summary...Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consulting with business partners, managers, co-workers, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and cost-effectiveness; and participating in and supporting community outreach events. Drives the execution of multiple business plans and projects by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring progress and adjusting performance accordingly; developing contingency plans; and demonstrating adaptability and supporting continuous learning. Provides supervision and development opportunities for associates by selecting and training; mentoring; assigning duties; building a team-based work environment; establishing performance expectations and conducting regular performance evaluations; providing recognition and rewards; coaching for success and improvement; and ensuring diversity awareness. Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application; ensuring compliance with them; and utilizing and supporting the Open Door Policy.

What you'll do...

About Team:

Sam's Club is our membership warehouse club, a business model that provides our members with high-quality products at prices that are unrivaled by traditional retail. Sam's Club provides a carefully curated assortment of items, as well as developing and leading technologies and services such as Scan & Go, Club Pickup, and home delivery service in select markets. Sam's Club also provides travel, auto purchasing, pharmacy, optical, hearing aid centers, tire and battery centers, and a portfolio of business operations support services. 

Job Description Summary:  

Sam's Club is our membership warehouse club, a business model that provides our members with high-quality products at prices that are unrivaled by traditional retail. Sam's Club provides a carefully curated assortment of items, as well as developing and leading technologies and services such as Scan & Go, Club Pickup, and home delivery service in select markets. Sam's Club also provides travel, auto purchasing, pharmacy, optical, hearing aid centers, tire and battery centers, and a portfolio of business operations support services. 

What you'll do:

Drives the execution of multiple business plans and projects by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring progress and adjusting performance accordingly; developing contingency plans; and demonstrating adaptability and supporting continuous learning.

Provides supervision and development opportunities for associates by selecting and training; mentoring; assigning duties; building a team-based work environment; establishing performance expectations and conducting regular performance evaluations; providing recognition and rewards; coaching for success and improvement; and ensuring diversity awareness.

Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application; ensuring compliance with them; and utilizing and supporting the Open Door Policy.

Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consulting with business partners, managers, co-workers, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and cost- effectiveness; and participating in and supporting community outreach events.

Financial Management: Requires knowledge of: Financial Management tools and processes; Budgeting and internal and external program Communication tools and processes To create, manage, monitor Program budget. Provide estimation/ budgeting inputs to Business cases, Annual Operating Plan AOPs/Long Range Plan -LRPs. Monitor delivery schedules and cost expenditure for the program. Project the ROI of future programs.

Program Definition: Requires knowledge of: Program Management techniques, tools and frameworks; Benefits analysis; Program Planning tools and techniques. To understand business requirements and priorities to define an integrated plan for implementation of largescale organizational program (10+ vertical tracks).

Define the charter, statement of work, module owners and performance measurement baselines for all modules within the program. Apply understanding of operational and financial factors that drive organizational success and the interdependencies between business functions to recommend solutions that work across business units/functions.

Technology Landscape Awareness: Requires knowledge of: Understanding of technology strategy and its linkages to domain; Basic understanding of existing and upcoming systems, technologies and trends; Product technical information; Basic understanding of domain specific market standards; Basic understanding of methodologies and tools, processes, checkpoints. To develop, evaluate and implement proposed scenarios for projects and initiatives. Provide Tech. insights to influence stakeholder decision making. Translate business unit/domain requirements into strategies, initiatives, and projects and aligns them to business strategy and objectives, and drives the execution of deliverables.

Demonstrate practical knowledge of multiple business units/organizations. Build and articulate the business case and return on investment and delivers work that has demonstrable value. Challenge technology assumptions on topics related to one's domain of expertise. Develop new organization-wide processes and ways of working related to one's domain of expertise. Teach and guide others on best practices.

Program Estimation: Requires knowledge of: Program Estimation tools and techniques ; Risk Assessment and Mitigation tools and techniques. To distribute allocated budget for the program across multiple projects and ensure optimum resource allocation. Identify potential risks for successful completion of the programs. Design multiple response plans through scenario planning for the identified risks for multiple projects within the program. Define measures and milestones for tracking and review of program success.

Program Monitoring and Control : Requires knowledge of: Program Monitoring and Control tools and processes; Internal and External program Reporting and logging tools and processes To decompose performance metrics for the program into measures for different projects. Track progress of the program and develop forecasts to overcome anticipated risks. Guide the implementation and use of program management tools and development of processes to improve the throughput, efficiency, and effectiveness of programs.

Influencing and Building Stakeholder Consensus: Requires knowledge of: Verbal/Non-verbal behaviors; Application and allocation of Business Communication styles/techniques in ambiguous and challenging situations ; Communication channels/mediums; Interpersonal skills and universal relationship building with ability to connect seemingly unconnected parties; Influencing styles. To lead discussions with varying viewpoints confidently. Influence diverse audiences using customized communication and appropriate frameworks. Leverage fact-based data & analytics insights to build a cohesive narrative and present in a clear, concise and meaningful way. Demonstrate superior decision and coordination skills when faced with conflicting or ambiguous inputs. Become a trusted advisor to diverse stakeholders, influencing them to act on the product/technology matters. Provide respectful, effective, timely feedback and seek, internalize, and utilize received feedback.

Business Operations : Requires knowledge of: Organization KPIs; Assessment techniques. To design the organizations planning processes and decision-making channels. Explain advantages and risks of using business simulations for critical business decisions. Explain business issues and trends of own business unit as compared to other business units. Develop business cases for own function; reviews and critiques cases for other functions. Demonstrate a big picture understanding of the business, its interrelationships, and priorities. Display strong foundation of business fundamentals, measurement, and business finance.

Leadership Expectations

An individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position.

Live our Values:Servant Leadership - Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.

Deliver for the Customer:Customer Focus - Delivers expected business results while putting the customer first and consistently applying an omni- merchant mindset and the EDLP and EDLC business models to all plans.

Focus on our Associates:Diversity, Equity & Inclusion - Identifies, attracts, and retains diverse and inclusive team members; builds a high-performing team; embraces diversity in all its forms; and actively supports diversity goal programs.

Live our Values:Culture Champion - Models the Walmart values to foster our culture; holds oneself and others accountable; and supports Walmart's commitment to communities, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance.

Embrace Change:Digital Transformation & Change - Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.

Embrace Change:Curiosity & Courage - Demonstrates curiosity and a growth mindset; fosters an environment that supports learning, innovation, and intelligent risk-taking; and exhibits resilience in the face of setbacks.

Deliver for the Customer:Strategic Thinking - Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and shaping the team's strategy.

Focus on our Associates:Collaboration & Influence - Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates with energy and positivity to motivate, influence, and inspire commitment and action.

Focus on our Associates:Talent Management - Creates a discipline and focus around developing talent, promotes an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best interest of the customer and company, and regularly recognizes others' contributions and accomplishments.

What you'll bring:

• Risk management methodologies; Project management tools, techniques, and methodologies; Project tracking tools, dashboards, and reports;
• Negotiation methodologies. To independently monitor and evaluate the progress of multiple projects in a program against approved milestones, quality metrics, and timelines. Identifies key risks and impacts under guidance from program teams/management to develop mitigation plans (solutions/options) and likelihood for managing issues. Escalates issues to relevant stakeholders. Creates and manages processes and guidelines for teams to track and monitor program budget inputs (for example, labor, infrastructure, capital).
• Requires knowledge of: Application and allocation of business communication styles/techniques; Communication channels/mediums; Program management documents; Qualitative and quantitative data management (for example, feedback, facts, analysis). To proactively communicate progress and risks and engages with core teams to resolve issues while updating broader teams and stakeholders on progress. Understands communication styles and needs of stakeholders and core program team members and uses varying communication styles as needed to achieve consensus/alignment. Independently prepares clear, concise, logically structured.
• Program Stakeholder Management: Requires knowledge of: Stakeholder identification and engagement; Processes and ways of working across various groups; Relationship management techniques; Techniques to manage conflicting stakeholder priorities and ambiguity; ?Stakeholder management strategy. To independently engage with the identified program stakeholders based on defined cadence to align and share regular updates. Coordinates with stakeholders in ambiguous scenarios and ensures stakeholder alignment during and after minor setbacks, blockers, and obstacles.

About Walmart Global Tech
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.
 

Flexible, hybrid work:
We use a hybrid way of working that is primarily in office coupled with virtual when not onsite. Our campuses serve as a hub to enhance collaboration, bring us together for purpose and deliver on business needs. This approach helps us make quicker decisions, remove location barriers across our global team and be more flexible in our personal lives.

Benefits:
Benefits: Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
Equal Opportunity Employer:
Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.
 

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications:As permitted by applicable law, provide evidence of full vaccination as defined by CDC guidelines OR secure approval of medical or religious accommodation for the vaccination mandate. Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years' experience in project management, program management, program operations, or related area. Option 2: 7 years' experience in project management, program management, program operations, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Primary Location...G, 1, 3, 4, 5 Floor, Building 11, Sez, Cessna Business Park, Kadubeesanahalli Village, Varthur Hobli , India