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Job Description
- Develop and maintain incident and loss management regulations, as well as oversee bank-wide end-to-end Incident & Loss, Fact-Finding, and BCM activities
- Provide data quality assurance (QA) for incident and loss data, and track incident-related action plans through to closure
- Improve incident data quality continuously to enhance the value of reporting and ensure compliance with BOT Loss Data Pooling requirements and Operational Risk Management Guidelines
- Execute regulatory reporting requirements, including quarterly BOT loss data pooling, BOT fraudulent transaction reports, loss by business line for BOT audits, and notification to BOT of significant incidents
- Prepare data for management reporting, including reports for the Risk Management Committee (RMC)
- Promote Risk Culture awareness and support related activities across the organization
- Manage and respond to incident and crisis events by setting up and coordinating war rooms, conducting walkthrough and tabletop exercises based on risk scenarios, and performing forensic fact-finding to ensure the successful execution of corrective action plans
Qualifications:
- Bachelor’s or Master’s degree in Business Administration, Economics, Risk Management, or related fields
- At least 5 years of experience in Operational Risk Management, incident and loss management, problem management, operational forensics and fact-finding, or business continuity management
- Strong communication, negotiation, and presentation skills
- Excellent stakeholder management skills
- Foundational hands-on experience with Copilot, Power Automate, Power Apps, and Power BI
- Relevant banking experience is an advantage; experience with technology-related incidents is a plus
- Good command of English is a plus
We're committed to bringing passion and customer focus to the business.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us.
What We Do
Siam Commercial Bank was established by royal charter on January 30, 1907 as the first Thai bank. During its more than 110 years in business, the Bank has played a leading role in providing the financial services needed in Thailand, developing deep expertise.
Today, SCB is a leading universal bank, offering deposits and lending and a wide range of other products and services, to meet the needs of all customers. Our retail services include home loans, personal credit, car hire purchase, credit cards, ATM cards, debit cards, currency exchange facilities and overseas remittances as well as investment and insurance products. For corporate and SME customers, the Bank offers cash management-related services, lending products, international trade financing, treasury products, debt and capital market products, corporate advisory, investment banking and other services. Our services are backed by our extensive banking network and continual pursuit of technological innovation. In addition, the Bank's SCB Group includes three major subsidiaries that provide specialized financial services: SCB Securities, SCB Asset Management and SCB Life Assurance.
Under the vision to serve as "The Most Admired Bank,” SCB has established a strategic plan called SCB Transformation, designed to dramatically upgrade the Bank's infrastructure and enhance its long-term competitiveness. This transformative plan responds to rapid change in the financial services industry, which is being reshaped by digital technology, regulatory change and new consumer behavior. Following this strategic plan's "Going Upside Down" approach, the Bank will transform its business model and thinking throughout its human resources, work processes, products and technology, enabling breakthrough performance and creating sustainable value for our customers and society
