Inbound Call Script Developer / Amtelco Programmer
For over a decade, AnswerHero has been working with thousands of small businesses to support their call answering needs. We keep it simple: AnswerHero cares for our employees, and our employees care for our clients. As we continue to grow stronger and larger, we’re looking for a talented Inbound Call Script Developer to join our team and play a critical role in creating efficient, innovative, and customer-focused call flows.
What You’ll Do
As the Inbound Call Script Developer, you will:
- Design, develop, and implement call, chat, SMS, and email flows/scripts for inbound contact center operations.
- Monitor, evaluate, and refine call flows for optimal performance and customer satisfaction.
- Analyze call center account success to identify opportunities for improvement and optimization.
- Collaborate with Business Development, Contact Center, and Customer Service teams to align scripts with customer needs and business goals.
- Create and maintain comprehensive documentation for call flows and associated systems.
- Assist with technical problem-solving and ensure seamless system integration.
- Maintain a rotating on-call schedule for emergencies.
You’ll thrive in this role if you:
- Have a knack for technical concepts like variables, conditional logic (if/then), and branching case scenarios.
- Communicate effectively and enjoy collaborating with diverse teams.
- Can work both independently and as part of a team to meet deadlines.
- Are eager to learn and proficiently use Amtelco Intelligent Series software (training provided).
- Have experience in inbound call script development (preferred).
- Have knowledge of SQL, JSON, or telephony systems (a plus).
- Are detail-oriented, solution-focused, and driven by results.
Preferred Qualifications
- High school diploma or equivalent required.
- At least four years of work experience, with strong writing skills and a business-focused mindset.
- Proficient in MS Office and detail-oriented.
- Positive and enthusiastic about improving processes and solving challenges.
What Makes Us Different
At AnswerHero, we’re not just a call center. We provide professional live answering and virtual receptionist services tailored to meet the unique needs of small and medium-sized businesses across the U.S. We prioritize communication, professionalism, and long-term client relationships by offering reliable, trustworthy services that exceed expectations.
You’ll work in an environment that fosters teamwork, innovation, and a commitment to delivering exceptional customer experiences. We believe in empowering our employees with training, support, and career growth opportunities.
Room for Growth
We're a growing company with plenty of opportunities for career advancement. We believe in growing together! We offer a comprehensive benefits package including: health, dental, vision insurance as well as a 401k retirement plan, paid time off, and many other perks!
Ready to Be a Hero?
If you’re excited about using your technical expertise to enhance AnswerHero’s services and create impactful call flows, we’d love to hear from you. Apply today to join a team where your contributions will make a real difference!
Top Skills
What We Do
AnswerHero is the leading answering service in the nation, providing high quality answering solutions to keep your business operating successfully. Our 24/7/365 operation, fully bilingual agents, and state of the art technology ensures that all your calls receive the highest quality of answering care and business class, solidify your company’s growth.
What makes us the best? We own all our call centers which means that when it comes to training, quality and service we are in complete control. That ownership gives us the ability to give every client exactly what they need to succeed when partnering with an answering service.
