Implementation Specialist

Rain is empowering the next generation of money and financial products globally. We’re a lean and mighty team of passionate builders and veteran founders building at the cutting edge intersection of real-world payments and digital money. We are looking for a Implementation Specialist to join us to accelerate the organization and guide the onboarding and implementation of our partnerships at the earliest stage. You will have the opportunity to deliver massive impact at a quickly growing company that is funded by some of the top investors in fintech and crypto. Rain is backed by great investors including Lightspeed, Norwest, Khosla, along with great companies like Coinbase, and Circle. 

Our Ethos

We believe in an open and flat structure. You will be able to grow into the role that most aligns with your goals. Our team members at all levels have the freedom to explore ideas and impact the roadmap and vision of our company.

What we're looking for

Rain is seeking a detail-oriented, analytical Implementations Specialist to join our team. In this role, you will be a key player in onboarding new companies onto our platform, helping them navigate our developer documents and our go-live process. We are unlocking opportunities for our clients to go global and service billions of end users with their products using our platform. You will work closely with cross-functional teams including operations, compliance, and sales to ensure that our partners have a seamless experience and are fully supported in leveraging our offerings. You will be customer obsessed, helping develop and refine processes to ensure our clients get the best experience possible.

This position is based out of our NY regional hub but are also open to remote candidates.

What you'll do

• Manage client relationships from the moment a deal is signed until the client goes live.

• Become an expert on our developer documentation and Rain products and services.

• Collaborate with internal teams to understand customer needs and tailor solutions to ensure successful onboarding.

• Analyze product performance and track metrics to identify opportunities for improvement during the onboarding process.

• Support the design and implementation of onboarding workflows for new business customers.

• Facilitate the integration of company accounts into the platform, ensuring a smooth transition and troubleshooting any issues.

• Provide data-driven insights to enhance the user experience and ensure companies are making the most out of Rain's products.

• Work with product managers to define business requirements for onboarding and create user stories.

• Use analytics tools to track and measure the success of onboarding processes and report key findings to stakeholders.

What you'll bring to Rain

• Bachelor's degree in Business, Analytics, Economics, or a related field.

• 1-2 years of experience in a product analyst or similar role, preferably at a B2B company.

• Strong analytical and problem-solving skills, with the ability to work with complex data sets.

• Experience with product analytics tools.

• Excellent communication skills and ability to work cross-functionally with diverse teams.

• Ability to work independently and take ownership of tasks while collaborating with team members.

Desirable but not mandatory

• Experience in the financial services, Banking-as-a-service (BaaS) or the credit card industry.

• Familiarity with SQL and other data query tools.

• Experience with program management tools.

• Interest in stablecoins as a payment tool.

• Knowledge of customer onboarding best practices in a tech-driven environment.

Our perks enable working at Rain to be a fulfilling, healthy and happy experience.

Unlimited time off 🛼 Unlimited vacation can be daunting, so at Rain we require our teammates to take 10 days minimum for themselves.

Flexible working ☕ We support a flexible workplace, if you feel comfortable at home please work from home. If you’d like to work with others in an office feel free to come in. We want everyone to be able to work in the environment in which they are their most confident and productive selves.

Flexible Benefits 🧠 Easy-to-access benefits, for all employees based in the US, Rain pays a percentage of your benefits for the employee and for your dependents. We offer comprehensive health, dental and vision plans as well as a 100% company-subsidized life insurance plan.

Equity plan 📦 On top of a competitive salary, we offer every Rain employee an equity option plan so we can all can benefit from our success.

Rain Cards 🌧️ We want our teammates to be knowledgeable about our core products and services and to support this mission we issue a card for our team to utilize the card for testing.

Team summits ✨ Summits play an important role at Rain! Time spent together helps us get to know each other, strengthen our relationships, and build a common destiny. Stay tuned for upcoming destinations!

Salary: $60,000 - $100,000