Implementation Specialist

The Role

We are a global animal health technology and services company dedicated to advancing the world of veterinary medicine. We have a long history of innovation, continuous improvement, and excellence in customer service to our vet and veterinary practice clients.

We are entering an exciting phase as we continue to roll out our new cloud-based Practice Information Management System to our valued vet clinic customers and are seeking an Implementation Specialist to join our Eight Mile Plains based team. You will be responsible for delivery all software solutions to new and existing customers through effective customer consultation and education.

If you are a Vet, a Practice Manager, a Veterinary Nurse or from this much-loved industry and you are ready for a change, then we want to hear from you. This role will leverage your excellent customer service skills, allow you to build rapport with clinics, and support those who care for our furry friends. You don't have to be a tech expert, but you understand how to utilise tech to transform how a clinic operates and can guide change effectively.

Your main responsibilities will be;

• Delivery of new clinic installation, data conversation, configuration, module installation, training, consultation and database work for specified veterinary clinics.
• Implementation and project management of new ‘sites’, including scoping out of delivery timelines, software installation, data conversion, configuration, training and assistance during ‘Go Live’.
• Ensuring Customer Success is achieved through effective consultation, escalation and troubleshooting of issues.
• After-implementation software solution installation including add-ons, new module installation, hardware replacement etc.
• Tailoring training to customer requirements through webinars, workshops, online training content (both to internal team members and directly to customers).
• Ensuring customer feedback is provided back to internal teams so that necessary changes can be considered and implemented across products and features.
• Delivering product demonstrations to highlight functionality to new and existing customers.

About You

To be successful you will have;

• Demonstrated experience within the Veterinary industry, including the understanding of daily operations in a clinic or hospital environment, and the needs of our veterinary clients. 
• Previous experience using veterinary software is advantageous including but not limited to VisionVPM, RxWorks or Ascend as well as a passion for technology and how to use technology to enhance clinic efficiencies. 
• Professional presentation and communication skills and a demonstrated ability to build relationships with a diverse range of internal and external stakeholders.
• A self motivated and autonomous approach to planning your work.
• Experience educating, inspiring, and leading customers through product adoption and change.  
• Highly organised, strong time management to manage customer priorities and follow through. 
• Tertiary qualifications in Business and/or Technology (preferred though not essential).

Why Join Us?

At Covetrus, we’re proud of our family friendly culture and respectful workplace. We embrace diversity in our workforce and encourage applications from like-minded persons from all walks of life. Covetrus team members are eligible to access a suite of fantastic benefits, to help them look after themselves, their family and their beloved pets. These include – 

• Generous discounts on our range of animal health food & enrichment products
• Access to Perkbox/Boost apps for discounts on everyday shopping & amazing health & wellbeing resources.
• Additional leave benefits – annual birthday leave, paid parental leave, & the option to purchase additional leave
• Flexible hybrid Work From Home options & dog-friendly offices (select roles and locations)
• Free 24/7 access to our Employee Assistance Program
• Reward & recognition through our bi-annual Values Awards and our Service Anniversary Awards 
• Professional development through our Leadership Development & Emerging Leadership courses
• Access to annual flu vaccinations
• Annual volunteer days

Covetrus is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.