Implementation Specialist

Join Our Team at Fire Safety and Protection LLC (FSP)

At FSP, our mission is to protect communities by installing, inspecting, and repairing fire alarm, sprinkler, and safety systems for commercial properties in a variety of industries. Our employees are central to this mission, reflecting our commitment to safety and excellence.

Be Part of Something Bigger

Ready to embark on a rewarding career with FSP? Apply today and become part of a company where your skills and dedication are valued. Visit www.firesp.com to learn more and apply.

Implementation Specialist

Fire Safety and Protection is seeking an experienced Implementation Specialist to become an important part of a rapidly growing team. The Implementation Specialist will report to the Senior Systems Administrator and is responsible for assistance with the deployment, configuration, and ongoing support of Vista Construction by Viewpoint software. This role involves collaborating with various branches and departments to understand business needs, customize the system, provide technical support, and ensure that the Vista system is effectively utilized to drive business performance along with other systems and reporting tools.

Key Responsibilities:

System Implementation:

• Assist the implementation of the Vista Construction by Viewpoint system, including planning, configuration, and deployment.
• Work with stakeholders to gather and document business requirements, translating them into system functionalities.
• Customize the Vista system to meet the specific needs of the organization, including setting up workflows, forms, and reports.
• Coordinate with third-party vendors, consultants, and internal teams to ensure successful system rollout.

System Support:

• Provide day-to-day support for Vista system users, troubleshooting issues and providing timely resolutions.
• Coordinate regular system maintenance, including testing software updates and patch management
• Monitor system performance, identify potential issues, and implement preventive measures to ensure system reliability.
• Assist in the integration of Vista with other enterprise systems and data sources and reporting tools.

Training & Documentation:

• Develop and deliver training programs for end-users to ensure effective utilization of the Vista system.
• Create and maintain detailed documentation, including user guides, technical manuals, and system configuration records.
• Stay updated on new Vista features and functionalities, and proactively communicate updates to the relevant teams.

Process Improvement:

• Collaborate with business units to identify opportunities for process improvements using the Vista system and other tools.
• Recommend and implement best practices for system usage, data management, and reporting.
• Work with finance and other departments to streamline processes and enhance system efficiency.

Project Management:

• Manage Vista system-related projects, including new module implementations, system upgrades, and integration projects.
• Develop project plans, timelines, and budgets, ensuring that projects are delivered on time and within scope.
• Communicate project status and key milestones to stakeholders, managing expectations and addressing any risks or issues.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
• Minimum of 3-5 years of experience in ERP system implementation and support, preferably with Vista Construction by Viewpoint and reporting tools.
• Strong understanding of construction management processes and how they are supported by ERP systems.
• Proficiency in Vista by Viewpoint system configuration, customization, and support.
• Experience with SQL and report writing tools, such as Crystal Reports or SSRS.
• Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
• Strong project management skills, with experience leading system implementation projects.
• Ability to work independently and as part of a team, with strong interpersonal and communication skills.
• Minimum travel required.
• Work full-time.
• On site preferred or hybrid.

Key Competencies:

• Technical expertise in Vista Construction by Viewpoint preferred. Training may be provided. 
• Strong analytical and problem-solving abilities
• Project management and organizational skills
• Excellent communication and training capabilities
• Ability to collaborate with cross-functional teams
• Attention to detail and a commitment to quality

Why FSP?

Supportive Culture: We value our employees and provide ongoing training.

Career Growth: Advance your career with guidance from industry experts as well as tuition reimbursement and pay incentives.

Broad Opportunities: With offices in the eastern U.S. and Canada, we offer various locations and roles.

Client-Centered: We serve commercial property owners and facility managers with dedication and care.

Rapid Growth: Join us as we expand and invest in new markets.

Benefits:

Fire Safety and Protection (FSP) offers competitive benefits. The following is our benefits offered in the United States:

Company paid benefits:

• 50K Basic Life/AD&D Insurance
• Long Term Disability
• Employee Assistance Program
• Paid Time Off (PTO)
• 7 Paid Holidays

Voluntary Health Benefits:

• Medical, Dental, Vision
• Voluntary Life/AD&D
• Voluntary Short-Term Disability
• Supplemental Benefits: Voluntary Accident, Voluntary Critical Illness
• 401k Retirement Plan (Traditional & Roth)
• Referral Bonus

Core Values:

• Fair – Fair and Professional with customers and each other.
• Safe – Safe in everything we do.
• Accountable – Accountable for continuous improvement.
• Principled – Principled in every decision we make.
• Growth Minded – Growth minded organization to support customer and employee success.

Health & Safety:

The personal safety and health of each employee of our organization is of primary importance. We believe that our employees are our most important assets and that their safety is our greatest responsibility. It is Fire Safety and Protection, LLC’s objective to ensure a safe and productive working environment for all employees. At FSP we believe that illnesses and injuries can and must be prevented. We believe in empowering each employee to create and maintain a safe and healthy environment.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 20 pounds at times.
• Must be able to travel.

FSP Equal Opportunity Employer Statement:

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.