Implementation Specialist - Onboard

JOB SUMMARY:  

We are seeking a customer-focused and technically skilled Implementation Specialist to deliver seamless onboarding experiences for our clients. This role involves working directly with customers to guide them through implementation, ensuring a smooth transition to our products while also providing valuable insights to enhance our solutions. The Implementation Specialist plays a pivotal role in delivering efficient and effective technical implementation services, requiring strong technical expertise, project coordination skills, and problem-solving abilities.   

ESSENTIAL RESPONSIBILITIES AND DUTIES:

• Manage and execute client implementations, conversations, and other onboarding engagements across the company product suite.  
• Work closely with clients to understand their needs, provide guidance, and ensure the successful adoption of Lone Wolf solutions.  
• Collaborate with internal teams across multiple time zones, including Adoption and Engagement, Support, and Customer Success, to ensure a seamless transition from implementation to long-term product utilization.  
• Leverage technical expertise to configure and optimize product settings, troubleshoot issues, and provide best-practice recommendations.  
• Track project work to ensure implementations are progressing on time and within budget.  
• Contribute to product enhancements by sharing customer feedback and identifying opportunities for improvement.  
• Define test strategies, maintain test cases, and support user acceptance and regression testing.  
• Stay up to date on industry trends and best practices within real estate technology.  
• Participate in team knowledge-sharing initiatives, including cross-training and troubleshooting support.  
• Assist leadership with operational activities and process improvements as needed. 

QUALIFICATIONS:

• EDUCATION: Bachelor or graduate degree in Engineering, Computer Science, or Business Management, or equivalent 
• EXPERIENCE:  1-3 years of experience in client services, project management, training, or consulting 

WHAT DO YOU NEED:

• Strong technical acumen and ability to quickly learn new software solutions.  
• Excellent written, verbal, and presentation communication skills.  
• Direct experience in the software/services solutions marketandaccount management; real estate industry experience is preferred.  
• Strong problem-solving skills and ability to take initiative in a dynamic environment.  
• Ability to multitask, prioritize, and manage time effectively to meet deadlines.  
• Experience managing projects of varying scales; PMP certification is a plus 

Why Join Us? 

As an Implementation Specialist, you’ll play a vital role in helping clients successfully onboard and maximize the value of our products. You'll work directly with customers, apply your technical expertise, and collaborate with internal teams to drive continuous improvement. If you're passionate about technology, problem-solving, and delivering exceptional customer experiences, we invite you to join our team and grow your career in a dynamic, supportive environment. 

Disclaimer:  This Job Descriptionindicates the general nature and level of work expected of the incumbent(s).  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent(s) may be asked to perform other duties in addition to those described above. 

Lone Wolf Real Estate Technologies, Inc.is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local municipal law.