Implementation Specialist, Engineering

At Apiture, our mission is to empower financial institutions to know and serve their clients with the care of a traditional community institution at the scale, speed, and efficiency required in today’s digital world. With hundreds of clients throughout the U.S., we deliver comprehensive online and mobile solutions that support banks and credit unions, ranging from small community financial institutions to new, innovative direct banks.

Summary:

The Implementation Specialist, Engineering will serve as an ambassador of Apiture’s values and brand promises – to be capable, committed, composed, and compassionate while delivering a one-of-a-kind implementation experience that is unparalleled in the FinTech space. They will act as a liaison between Apiture and Financial Institutions on implementations, conversion projects, program upgrades, technical changes or service projects that require fewer complex solutions while emerging into more advanced engineering solutions

Location (Wilmington, NC, Austin, TX, Remote):

We have offices in Wilmington, NC and Austin, TX and while some positions need to be based out of those offices, we will also consider remote candidates in our preferred time zones of CST/EST.

Responsibilities:

• May be responsible for the entire implementation configurations or specific areas as part of an implementation/conversion team.
• May need to develop, coordinate, and manage project plans, task schedules and resource activities to ensure on-time and effective project delivery – from an engineering perspective.
• Key activities may include planning, making release scope decisions, managing issues to resolution, scheduling testing, facilitation of cross team review and approval sessions, and leading technical walk-through with client. 
• Interfaces with the Network, Operations and Application groups and ensure that the project tasks are delivered timely and successfully.  
• May assist programmers with system validation process, updating file format specs, creating test scripts, providing production support or managing/monitoring the test system. 
• Coordinate and collaborative with other Project Managers, Engineers, and Leadership at Apiture including but not limited to other division team members and Customer Success Managers on behalf of our customers for the successful deployment and utilization of Apiture software.
• Evangelize Apiture services and products to clients, sales, and vendors.
• Gather client requirements for software development that will support the client implementations, projects and/or conversions.
• May be called upon to work on weekends or off hours depending on the complexity & requirements of project scope.
• Support the team with identifying opportunities to streamline processes, project assignments/scheduling and improve product efficiency.
• Other duties as defined.

Requirements:

• Bachelor's degree or commensurate industry experience
• Knowledge of transaction processing systems and formats, release management processes, and operating systems preferred
• Banking experience preferred
• Knowledge of Amazon Web Services, Salesforce, HTML, Task Ray, Adobe, Microsoft Office, Windows, Linux, MS Access, SQL, Pear Script, Networking, data mapping, data conversions experience preferred
• Exceptional written and verbal communication skills
• Strong interpersonal and presentation skills
• Strong troubleshooting and problem-solving skills, data analysis, decision making, good initiative, and judgement
• Strong desire to learn