Implementation Specialist, Access Solutions

GoodRx is the leading prescription savings platform in the U.S. Trusted by more than 25 million consumers and 750,000 healthcare professionals annually, GoodRx provides access to savings and affordability options for generic and brand-name medications at more than 70,000 pharmacies nationwide, as well as comprehensive healthcare research and information. Since 2011, GoodRx has helped consumers save nearly $75 billion on the cost of their prescriptions.

Our goal is to help Americans find convenient and affordable healthcare. We offer solutions for consumers, employers, health plans, and anyone else who shares our desire to provide affordable prescriptions to all Americans.

About this Role:

The Implementation Specialist will support program launches for clients, and their business constituents, focused on our access solutions including DTC cash discounts. The ideal candidate for this role is an analytical problem solver with a strong work ethic who can work both independently and collaboratively. have a skillset that is a balanced mix of project management, business analyst and implementation consultant roles.

The role is a part of the Client Success Team and will support the Manufacturer Solutions commercial operations team, focused on rapidly organizing, building and deploying access solutions our clients have contracted for. Projects will require close teamwork with Account Managers, Product Leads, Engineering and Sales and other various cross functional colleagues for both existing, well-established offerings as well as custom, creative solutions. This position will require occasional travel.  

Responsibilities:  

• Using your baseline understanding of access solutions, develop a thorough understanding of GoodRx programs, becoming the subject matter expert on possibilities within our platform

• Lead our access solution execution, with a focus on our POS cash discount offering

• Collaborate with internal subject matter experts such as Business Intelligence, Product Management, Engineering, and Privacy/Legal to deliver tailored solutions to customers

• Create visual examples of programs using our enterprise CMS tool and Figma

• Effectively report out on project statuses and communicate capacity to management

• Balance innovation with delivery when custom access solutions are being developed with a client

• Support programs and launches from kick-off to go live to shorten launch dates that directly impact the company revenue

• Partner with the Account Management team post-program launch, as needed, to reinforce program KPIs and to provide insights to help clients achieve business goals

• Support all program implementations in a systematic way, tracing out how changes to one part of a plan or solution will have ripple effects in other areas.

• Assist with ad hoc request and additional assignments as needed

Skills and Qualifications:

• 2+ years of professional experience in a Project Management, Design, or Implementation role for Patient Affordability or Patient Support Programs, and a college degree. 

• Understanding of pharmacy claim adjudication and API deployment is strongly preferred

• Pharma industry experience preferred

• Development of strong relationships with our copay partners  

• Proficient with Salesforce, MS Office, GSuite, and project management software 

• The willingness and ability to learn new platforms quickly

• An agile team player with a positive attitude who flourishes in a high-growth and external-facing environment  

• Track record of juggling multiple projects at a time while maintaining strong attention to detail

All GoodRx employees are responsible for reviewing and complying with all Company safety and security policies and procedures, being vigilant and observant of potential security threats (including phishing attempts) and proactively communicating with the Security Team to raise any concerns.

At GoodRx, pay ranges are determined based on work locations and may vary based on where the successful candidate is hired. The pay ranges below are shown as a guideline, and the successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, and other relevant business and organizational factors. These pay zones may be modified in the future. Please contact your recruiter for additional information.

San Francisco and Seattle Offices:

$96,000.00 - $154,000.00

New York Office:

$88,000.00 - $141,000.00

Santa Monica Office:

$80,000.00 - $128,000.00

Other Office Locations:

$72,000.00 - $115,000.00

GoodRx also offers additional compensation programs such as annual cash bonuses and annual equity grants for most positions as well as generous benefits. Our great benefits offerings include medical, dental, and vision insurance, 401(k) with a company match, an ESPP, unlimited vacation, 13 paid holidays, and 72 hours of sick leave. GoodRx also offers additional benefits like mental wellness and financial wellness programs, fertility benefits, generous parental leave, pet insurance, supplemental life insurance for you and your dependents, company-paid short-term and long-term disability, and more!

We’re committed to growing and empowering a more inclusive community within our company and industry. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has a seat at the table and the tools, resources, and opportunities to excel.

With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. GoodRx is committed to leveling the playing field, and we encourage women, people of color, those in the LGBTQ+ communities, individuals with disabilities, and Veterans to apply for positions even if they don’t necessarily check every box outlined in the job description. Please still get in touch - we’d love to connect and see if you could be good for the role!

GoodRx is committed to providing reasonable accommodations for candidates with disabilities during our recruiting process. If you need any assistance or accommodations due to a disability, please reach out to us at [email protected].

GoodRx is America's healthcare marketplace. The company offers the most comprehensive and accurate resource for affordable prescription medications in the U.S., gathering pricing information from thousands of pharmacies coast to coast, as well as a tele-health marketplace for online doctor visits and lab tests. Since 2011, Americans with and without health insurance have saved $60 billion using GoodRx and million consumers visit goodrx.com each month to find discounts and information related to their healthcare. GoodRx is the #1 most downloaded medical app on the iOS and Android app stores. For more information, visit www.goodrx.com.