Implementation Manager

Description and Requirements
Role Value Proposition:
The Implementation Manager position within the Group Benefits organization is responsible for managing a team of associates to onboard new business. In addition, the role partners with business units to ensure that implementations are delivered consistently, timely and of high quality, manages the setup process in adherence with project plans and timelines. and participates in weekly or periodic status meetings with internal departments, customers, and intermediaries to review progress and resolve issues. The Implementation Manager has direct responsibility for the onboarding process and serves as project lead for any activities that the team or organization is managing. The manager has overall responsibility for the associates, products, processes and technology for their team.
Key Responsibilities:

• Manages the review of proposed plans and project timelines with sales staff to identify services that may impact cost or the company's ability to meet/exceed customer expectations during the sales process.
• Partners with other business units (Sales, IT, etc.) to ensure that implementations are delivered consistently, timely, and accurately.
• May participate in sales presentations with customers and intermediaries to set expectations and to finalize plan design; Reviews final plan design features and administrative services and makes business decisions regarding appropriate changes.
• Coordinate and lead team on all case implementation related activities throughout the organization including Sales, Admin, Enrollment Services, Communications, Legal, Compliance, and IT, etc.
• Identifies implementation-related problems and helps resolve issues.
• Reviews and executes legal documents; manages to project plans.
• Conducts periodic status meetings internally to review progress and resolve issues.
• Monitor progress against project plans.
• Has formal people management & budget responsibilities
• Assigns workload to staff and manages performance.
• Performs other duties as assigned or required.

Essential Business Experience and Technical Skills:
Required:

• 3+ years of employee benefits experience
• Comprehensive understanding of the business and its products and services
• Excellent oral, written and interpersonal communication skills, strong analytical and problem-solving skills.
• Ability to modify and develop procedures and policies to meet reporting needs/requirements.
• High School Diploma or equivalent

Preferred:

• Bachelor's degree
• 5+ years related business experience.

The salary range for applicants for this position is 91,400 to 110,000.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World's 25 Best Workplaces™ for 2024, as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
91,400 to 110,000
#BI-Hybrid