Implementation Leader

Implementation Leader

• Salary Range: $200k-$240K, plus a generous equity package

About Us:

Manufacturing is the $7 trillion industry behind nearly everything we buy, use, and eat.

It’s also under immense pressure — from rising workforce turnover and increased complexity on the factory floor.

Squint is the leading manufacturing intelligence platform.

We unlock agentic manufacturing by giving frontline operators the knowledge they need, exactly when they need it.

Our customers are Fortune 500 leaders that span industries like Automotive, Consumer Packaged Goods, and Life Sciences.

They use Squint to capture and activate critical know-how in operational and maintenance use cases. The result? Less downtime and less scrap — at scale.

We build consumer-grade software that delivers enterprise-grade impact — on the devices people already know and trust: phones and tablets. By combining cutting-edge tech with thoughtful customer insight we’re transforming how the physical world works.

About the Job:

We are seeking an Implementation Leader to drive successful Squint deployments across enterprise customers by leading, growing, and supporting our team of Customer Strategy Partners. This role is responsible for both the process by which we activate new customers, as well as the long-term adoption of our product. You will oversee day-to-day operations of the team today, jumping in with customers as needed, while identifying expansion opportunities within Fortune 500 accounts today and refining our playbook to ensure we capture these opportunities at scale. You will manage a team of 5+ Customer Success Partners (CSPs) today, and scale the team in a way that ensures good coverage of our future accounts and maximizes the efficiency of each person’s time and portfolio. You’ll also collaborate with Product, Sales, and other functions at Squint to get the most of each implementation, at the professional services phase and beyond.

Key Responsibilities:

• Drive successful Squint deployments across F500 enterprise customers, ensure long-term adoption and return on the customer’s investment, in partnership with Sales, Product, Engineering, and partners across the business

• Build scalable implementation playbooks to drive repeatable success as the organization grows

• Identify opportunities for account growth and ensure that Squint maximizes these opportunities

• Manage a high performing team to support our Customer Success function as we grow by attracting, developing, and retaining top-tier CS professionals

• Dive deep into customer operations to understand and effectively quantifying key pain points while staying hands-on in the tactical work of deployments

• Innovate paths to customer success in ambiguous situations across a variety of complex industries (e.g., driving activation and growth)

• Deliver differentiated value while working with customers as an escalation point or a part of day-to-day work to build trust and drive adoption (e.g., personally convincing executives at F500 enterprises to partner with Squint)

Qualifications:

• Track record of success as a leader in Implementation, Customer Success, or Professional Services, with 10+ years of experience; ideally in an operationally accountable capacity 

• Proven track record of success in scaling teams and maintaining SLAs as well as other key performance metrics

• Effective and impactful collaboration and partnership with Sales, Product and Engineering teams.

• Successful track record of growing CS professionals into autonomy in their portfolios while keeping outcomes in focus

• History of long-term customer relationships with significant account value growth over time

• Experience building trust and delivering in a variety of circumstances, with internal and external stakeholders of all levels

• Fluent in using customer data, insights, and key performance metrics to inform internal decision-making and measure success.

• Ability to travel as needed to engage customers and drive adoption on-site.

• Excited to work side by side with our leadership team in our vibrant SF office 5x/week

• Player-coach mentality

Benefits:

• Commuter Benefits

• Medical, Dental, and Vision insurance with a variety of plan options

• Maven digital platform for parent and parents to be

• Flexible PTO

• 401(k)

• Mac hardware and best-in-class tools

• Travel to company offsites

A final note

We are committed to creating a diverse and inclusive workplace. Squint is an equal opportunity employer, welcoming applicants from all backgrounds without regard to race, gender, age, or any other protected characteristic. We encourage you to apply even if you're not quite sure you fit all the requirements for the role!

Ready to redefine the future? Join us at Squint and be a part of something revolutionary.