Implementation Consultant

Who we are
Our goal at OpenUp is to make mental well-being accessible to everyone. We support companies, their employees, and employees' families with mental well-being. Our OpenUp platform provides employees and their families access to mental well-being check-ins, online courses, articles, videos, interactive group sessions, mindfulness sessions, and a team of experienced experts. We believe that physical and mental well-being go hand in hand, and that lifestyle factors such as nutrition, sleep, and stress management are key to achieving balance. By integrating our Lifestyle Experts to the platform with a focus on nutrition, exercise and sleep, we ensure a holistic approach to health. We strive to build high-performing teams that help people develop to their fullest potential. We take pride in raising the bar and achieving the next level. OpenUp is ranked number 1 on the LinkedIn Top Startups 2023 list and is rapidly growing. We are expanding our international teams and we are searching for like-minded talent. We are already helping over 1500+ (international) companies and 300.000+ employees, e.g. Rituals, Deloitte, Decathlon, Miele, KPMG, Adyen and McDonalds.

Your role
We are seeking a dedicated Implementation Consultant to join our team. This role is crucial in ensuring our customers have a successful first 3 months with OpenUp, setting the stage for long-term engagement and satisfaction. You should be passionate about mental well-being and possess a unique blend of interpersonal skills, technical savvy, and a customer-first mindset.

• Customer Onboarding: Facilitate onboarding sessions for HR users, leadership teams, and general users, dedicating 8 to 12 hours per customer.
• Stakeholder Engagement: Identify and engage with executive sponsors for each account, fostering strong relationships.
• Leadership Team Onboarding: Ensure leadership teams are well-acquainted with OpenUp, enabling them to champion the platform within their organizations.
• User Onboarding and Support: Guide users through the onboarding process and address any questions or concerns they might have.
• Pre-Sales Collaboration: Participate in the final stages of pre-sales to ensure a seamless transition to onboarding.
• Performance Metrics: Focus on achieving high Net Promoter Scores (NPS), speedy delivery, and engagement with key stakeholders.
• Team Collaboration: Work closely with the Support and Customer Success Consultancy teams to optimize customer experience.

About you

• Experience owning a project from A to Z.
• Strong communication and interpersonal skills.
• Ability to engage effectively with stakeholders at all levels.
• Familiarity with customer success metrics, including NPS and engagement indicators.
• Proven ability to manage multiple onboarding projects simultaneously.
• Fluency in both Dutch and German. 
• A keen interest in or experience with mental health advocacy, especially within workplace settings.
• Familiarity with project management principles and organizational skills to coordinate engagement initiatives effectively.

What We Offer:

• A unique opportunity to specialize in small business engagement within the mental well-being sector.
• The chance to work with a diverse, international team and make a real difference in the mental health of workplaces across Europe.
• A competitive salary and benefits package, with pathways for professional growth and development.
• Flexible remote working options, plus full access to OpenUp’s mental well-being resources for your own health.
• Join us at OpenUp, where your efforts will directly contribute to transforming small businesses into thriving, mentally healthy workplaces worldwide.

Next steps
Excited about this role at OpenUp? We love to learn more about you. Send us your application through our website and we will be in touch with you soon.