Implementation Analyst

100% Remote - Hiring in Canada

About Us

Urbint uses AI and the latest industry science to identify threats to workers and infrastructure to stop safety incidents before they happen. Urbint surfaces risk at the point of work, enabling energy and infrastructure companies to prevent worker injuries and asset damages. Many of the largest energy and infrastructure companies in North America trust Urbint to protect workers, assets, communities, and the environment. 

Urbint for Damage Prevention identifies high-risk excavations and powers interventions to stop incidents that damage assets, threaten reliability, and endanger the safety of workers and your community.

Job Summary

As an Implementation Analyst, you will be a member of the Implementation team, within Professional Services. You are responsible for the successful delivery of Urbint’s AI-powered technology to help our utility clients make communities safer and more resilient. We are looking for an action-oriented individual who is obsessed with truly understanding client needs. With that understanding, you will internally advocate and articulate the client needs to our R&D team (product, software engineering, machine learning), in addition to externally translating the value of our technology to both senior executives and day-to-day operation managers.

Responsibilities

• Support the full customer implementation process, defining to-be processes, scoping out data integration needs, running user training sessions, and anything else that needs to be done to have a successful implementation
• Work with customers to understand their data and to gather custom business and technical requirements
• Run preliminary analysis of client data to ensure smooth data transfer to internal teams  
• Support the Implementation Managers in reporting of project status and forecasts
• Configure  client specific functionality in the software (i.e. tailored workflow creation, custom reporting requests, etc.)
• Testing and documenting of underlying data models, processes, and reports to meet functional design and specifications
• Supporting the development and delivery of customized user acceptance testing and  training materials for end users
• Clearly capture and articulate client needs to our R&D team (product, software engineering, machine learning) to influence the direction of Urbint’s new product features
• Become an SME on Urbint’s products, including understanding how artificial intelligence can be used in the utilities industry to help our clients

Skills and Experience

• 1-4 years of experience in technology, engineering, or analytics related field
• Bachelor’s Degree in Business, Engineering, Systems Implementation, Statistics or another related degree
• Strong analytical, critical thinking and problem-solving skills
• Track record of excellent customer service skills with the ability to influence through data-driven story-telling & customer decision trade offs
• Strong organizational, time management, and communication skills
• High degree of accountability
• Possesses strong Excel & presentation skills
• Familiarity performing business analysis
• Willingness to travel (20%-25%)
• Knowledge of SQL, JSON, databases and general data technologies
• Knowledge of visualization (eg. PowerBI, Tableau) and data prep tools (any ETL tool) are a plus 
• Utility or Energy related field experience is a plus

Compensation

• The target base salary for this role is C$70,000 to C$90,000

Benefits

• Generous supplemental medical insurance coverage for yourself and your family
• Life and accidental insurance for up to $500,000 
• Flexible PTO policy
• Competitive compensation and benefits packages
• We are 100% Distributed - work from almost anywhere. This role requires frequent business travel to the US. Ideal candidate would be located in Ontario
• Monthly work from home stipend and one time stipend for home office set up

Urbint's Core Values

• Passionate about customers: We strive to deliver sustainable value and exceed expectations, and we’re not satisfied until our customers are raving fans.
• Be decisive: We make timely, informed, and pragmatic decisions to keep the organization moving forward.
• Build trust: Our values are the building blocks to trust. As we live them, we grow and build lasting relationships.
• Focus on impact: We measure and strive to continuously improve our real-world impact.
• Be tenacious: We are agile in our approach to addressing challenges but firm in our beliefs.
• Win together: We efficiently leverage our diverse skills and perspectives for one another, united by our shared vision.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.