Implementation Analyst

Let’s be #BrilliantTogether

Overview

ISS is seeking an Implementation Analyst to join its Manila, Philippines team. A successful candidate will have an interest in financial operations and client service, and a desire to learn more about corporate governance.

Implementation Analysts are adaptable, eager, and efficient problem solvers, and able to lead cross-organization initiatives.

As an Implementation Analyst, you will be responsible for setting up new ISS and client users with access to ISS platforms, and ensuring all deliverables within client contracts are delivered and/or completed in a timely fashion. Implementation Team work closely with different teams across the ISS organization and serve as project managers for various initiatives.
 

Responsibilities

• Own, Coordinate entitlements of ISS products/services for ISS clients
• Serve as a subject matter expert with regards to ISS implementation and entitlement processes and procedures
• Own and manage client inquiry and issue resolution process.
• Create and refine training materials and process documents.
• Process access requests to ISS online platforms for internal staff
• Application Testing and other projects/ initiatives for the team
   

Qualifications

• Graduate of bachelor’s degree in business or any related field.
• Open for fresh graduates. 6 months experience in a client service or operations position is a plus.
• Demonstrated project management skills – defining of scope, resources, and timelines, and managing to multiple deliverables.
• Good oral and written communication skills
• Excellent organizational and administrative skills
• Strong computer skills with office applications
• Team player and an excellent relationship builder between both internal and external parties
• Demonstrated analytical skills with strong attention to detail.
• Innovative, motivated, client-oriented, and commercially aware thinker
• Absolute personal and business integrity
• Willingness to learn, flexible, adaptable and self-starter.
   

THIS IS NOT AN IT-RELATED ROLE.

#LI-EA01

#ENTRYLEVEL

What you can expect from us

Our people are the moving force behind ISS STOXX. We are dedicated to hiring the best, most talented people in our industry and empowering them with the resources and support to enhance their career, health, financial and personal well-being. 

We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We are invested in our people and are working every day to ensure a diverse, equitable, and inclusive workplace.

Let’s empower, collaborate, and inspire one another. 

Let’s be #BrilliantTogether.

About ISS STOXX

ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Clients trust our expertise to make informed decisions for their stakeholders' benefit. 

Founded in 1985 as Institutional Shareholder Services (ISS) Inc., ISS Governance is a leading global provider of independent and objective shareholder meeting research and recommendations, providing multiple voting policy choices as well as end-to-end workflow solutions for institutional investors. More than 1,600 clients worldwide utilize ISS Governance’s actionable expertise to help them make informed investment stewardship decisions, and to help them manage their voting responsibilities. Covering over 50,000 meetings annually, ISS Governance leverages its extensive global footprint, deep experience, high quality data and analysis, unified client support, and technology infrastructure to continuously evolve and extend its innovative suite of solutions to meet clients’ evolving portfolio, fiduciary, and stewardship requirements. 

Visit our website: https://www.issgovernance.com

View additional open roles: https://www.issgovernance.com/join-the-iss-team/

Institutional Shareholder Services (“ISS”) is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. It is our policy to prohibit discrimination or harassment against any applicant or employee on the basis of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as “protected status”). All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements.