IMPACS Senior Systems Analyst

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Provides expert-level analytical direction and support to the Business Systems Analysts, assists them with issues and problems, guides them, and answers any questions they may have.   Assist the line of business in providing policy/procedure and problem solving support to our internal customers, works with team and other business units to develop win-win scenarios to drive quality, increases internal customer satisfaction, lowers costs, and reduces risk.

• Provides Senior level support to Business Systems Analysts.
• Creates detailed project plans and tracking documents to track a project from start to finish.
• Plays a key role in communicating issues related to projects and/or requests to the business unit and programming/technical staff.
• Creates documentation related to projects and/or system changes to ensure they are properly communicated to the field, Solutions group, and IT Service Desk.
• Confers with personnel of businesses in a merger or acquisition as the sole responsible party to assure that the application(s) are being converted properly and are operational and ensure the success of the venture.
• Performs day to day leadership of employee tasks, manages workload, projects, work schedules, policy/procedure documentation, and employee training.  Establishes Quality Assurance Solutions system for task management and tracking, and selects appropriate database and workflow tools.
• Establishes, maintains, and supports the operations of an ITIL/ITSM based branch service desk (Solutions) including ownership of the incident management process.  Other processes may be assigned by management.
• Trains Solutions staff to answer, document, and resolve all calls/incidents.
• Creates long-term strategies for growth and maintenance of the Solutions department.
• Responsible for service level agreements, adherence, and reporting.
• Responsible for reporting production incidents to Open Systems, Department/Branch Managers and escalating known issues to the Incident Management team, when applicable.
• Focuses on standardizing and optimizing key processes that influence customer satisfaction and/or productivity.
• Provides leadership and direction to cross-functional teams empowered to execute process/product improvement.
• Identifies and removes barriers that slow or prevent the successful attainment of process/productivity improvement and administrative efficiency that leads to customer satisfaction.
• Confers with personnel of business units involved to analyze current operational procedures, identify problems, and learn specific input and output requirements such as forms of data input, how data is to be summarized, and formats for reports.
• Writes detailed Technical Design Specifications of user needs, program functions, and steps required to develop or modify computer program.
• Reviews computer system capabilities, workflow, and scheduling limitations to determine if requested program or program change is possible within existing system.
• Studies existing information processing systems to evaluate effectiveness and develops new systems to improve production or workflow as necessary.
• Prepares workflow charts and diagrams to specify in detail operations to be performed by equipment and computer programs and operations to be performed by personnel in system.
• Conducts studies pertaining to development of new information systems to meet current and projected needs.
• Plans and prepares technical reports, memoranda, and instructional manuals as well as documentation of program development.
• Upgrades system and corrects errors to maintain system after implementation.
• Assists computer programmer in resolution of work problems related to flow charts, project specifications, or programming.
• Prepares time and cost estimates for completing projects.
• Directs and coordinates work of others to develop, test, install, and modify programs.

As guided by the manager, oversees daily functional performance of co-workers in the Business Systems Analyst division; supports departmental responsibilities in accordance with the organization's policies, procedures and applicable laws.  Responsibilities include participation in the interview process, training employees; assigning and directing daily workloads; providing input to manager for appraising associate performance; addressing complaints and resolving problems associated with departmental duties.  May or may not directly supervise employees or carry out supervisory responsibilities such as interviewing, hiring and training employees, appraising performance, rewarding and disciplining, addressing complaints and resolving problems.

• Bachelor's degree in Information Technology or a related field
• 5+ years related experience and/or training; or equivalent combination of education and experience
• Advanced knowledge of Microsoft Office products including Microsoft Word, Excel, PowerPoint, Access, and Outlook.
• Working knowledge of: Accounting software; Contact Management systems; Database software; Development software; Human Resource systems; Internet software; Payroll systems; and Project Management software.
• Ability to communicate effectively orally and in writing.

• Ability to work under stress and meet deadlines
• Ability to operate a keyboard if required to perform the essential job functions
• Ability to read and interpret a document if required to perform the essential job functions
• Ability to travel if required to perform the essential job functions
• Ability to lift/move/carry approximately 10 pounds if required to perform the essential job functions.  If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an “undue hardship” then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

Equal Opportunity/Affirmative Action Employers.  All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.