Job TitleICT Application Support Specialist (Logistics)
Job Description
Job Summary:
As an L2 Application Support Specialist at Vanderlande Industries, you will be part of a global IT organization dedicated to delivering exceptional IT services to support the company’s business objectives. The L2 Application Support role involves supporting local teams with WMS and ERP systems, collaborating with global IT teams, troubleshooting system issues, optimizing processes, maintaining documentation, and assisting with hardware setup. The role requires strong problem-solving skills, excellent communication, and experience in application support.
Your Role and Responsibilities:
Local Team Support
- Act as the primary point of contact for the distribution center team for application-related issues.
- Ensure that all systems, including WMS and ERP, support local operational efficiency effectively.
- Ensure that all tickets/incidents as well as integrity issues are properly managed.
Collaboration with Global Teams
- Work closely with global IT and support teams to troubleshoot and resolve issues beyond local capabilities.
- Participate in global system updates, ensuring local compliance and minimal disruption to operations.
- Keep all the global stakeholders informed about Disruptions (if any).
System Understanding and Troubleshooting
- Develop a solid conceptual understanding of the ERP and WMS systems used within the distribution center.
- Assist in resolving system issues and escalating technical problems to appropriate global teams and 3rd party providers when necessary.
- Understand and train people about integrations between multiple systems. Ensure that proper documents are created while troubleshooting.
Process Optimization and Efficiency
- Identify opportunities to streamline workflows and improve operational processes through effective system use.
- Provide recommendations and feedback to global teams to enhance system performance and usability.
- Work with Product Owner and Scrum Master of Global team for prioritization of issues.
Documentation and Knowledge Sharing
- Maintain clear documentation of local system configurations, workflows, and issue resolution steps.
- Train and guide local team members on system functionalities and best practices.
- Periodic review the documents and update it from time to time
Hardware and Peripheral Support
- Assist with basic configuration and troubleshooting of scanning devices, label printers, and related peripherals.
- Ensure hardware works seamlessly with WMS and ERP systems.
Other Support
- Support Global Team for audit related questions
- Support Global Team with inputs for Service Review Meeting with Vendor.
- Other Support which comes from time to time
Your Experience:
- Proven experience in application support, particularly with WMS and ERP systems.
- Knowledge of JD Edwards Supply Chain (SND), LOCUS, AppShare will be plus.
- Knowledge of hardware and peripheral setup and troubleshooting is a plus.
Your Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Strong problem-solving skills and ability to troubleshoot complex technical issues.
- Ability to work independently and as part of a team.
- Excellent communication and interpersonal skills to liaise with both local and global teams.
Why Vanderlande?
Be Part of Something Bigger: Join a company that’s at the forefront of shaping the future of logistics globally.
Grow With Us: Enjoy access to extensive professional development opportunities and career advancement.
Total Reward Package: Benefit from a competitive salary, comprehensive health benefits, and a supportive work environment designed to help you thrive.
Are you ready to leverage your technical skills in a role that’s critical to the efficiency? Apply now and redefine means to be an Application Support Specialist at Vanderlande Industries.
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Top Skills
What We Do
Vanderlande is the global market leader for future-proof logistic process automation at airports. The company is also a leading supplier of process automation solutions for warehouses and in the parcel market.
Vanderlande’s baggage handling systems are capable of moving over 4 billion pieces of baggage around the world per year. Its systems are active in more than 600 airports including 12 of the world’s top 20. More than 52 million parcels are sorted by its systems every day, which have been installed for the world’s leading parcel companies. In addition, many of the largest global e-commerce players and retailers have confidence in Vanderlande’s efficient and reliable solutions.
The company focuses on the optimisation of its customers’ business processes and competitive positions. Through close cooperation, it strives for the improvement of their operational activities and the expansion of their logistical achievements. Vanderlande’s extensive portfolio of integrated solutions – innovative systems, intelligent software and life-cycle services – results in the realisation of fast, reliable and efficient automation technology.
Established in 1949, Vanderlande has more than 7,500 employees, all committed to moving its customers’ businesses forward at diverse locations on every continent. With a consistently increasing turnover of 1.8 billion euros, it has established a global reputation over the past seven decades as a highly reliable partner for future-proof logistic process automation.
Vanderlande was acquired in 2017 by Toyota Industries Corporation, which will help it to continue its sustainable profitable growth. The two companies have a strong strategic match, and the synergies include cross-selling, product innovations, and research and development.
