Human Resources Global Operations, Payroll - Sr. Associate

Job Description
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity.
Global Employee Services (GES) is a best-in-class, global HR service delivery organization of over 800 people, servicing the entire population of JPMC, currently totaling over 250,000 employees worldwide in over 60 countries. GES provides vital services in the areas of Payroll, Time & Attendance, HR Service Center (HRAnswers), Employee On and Off Boarding, Data Management, Benefits Administration and Project Management. GES supports the firm in achieving its strategic priorities by leveraging its core principles of superior employee experience, operational excellence, efficient global coverage and a commitment to its people.
As a Human Resources Global Operations Payroll Sr. Associate you will be responsible for the accurate and timely processing of payroll and related services to +600 employees in Mexico and ACAC Countries. This role involves collaboration with other members of the human resources, finance and tax teams to ensure compliance with internal policies and external regulations. The ideal candidate will have a strong attention to detail, organizational skills, and the ability to handle confidential information with discretion.
Job responsibilities :

• Review and validate the monthly and bi-weekly payroll for 600+ employees in Mexico and ACAC, ensuring accuracy in salary, deduction, and tax calculations.
• Maintain and update payroll records, including information on salaries, benefits, deductions, and hours worked.
• Respond to employee inquiries related to payroll, providing clarifications on pay slips, deductions, and other related topics.
• Collaborate with the finance department to reconcile payroll accounts and prepare related financial reports.
• Ensure compliance with local, state, and federal labor laws and regulations.
• Assist in the preparation and submission of tax reports and payroll-related tax filings.
• Participate in internal and external audits by providing necessary documentation and reports.
• Support end-of-month and end-of-year processes, including issuing individual income and employee tax withholding certificates.
• Identify opportunities to improve payroll processes and participate in the implementation of automated solutions.
• Maintain the confidentiality of employee and company information at all times.
• Manage and maintain effective relationships with payroll vendors, ensuring service level agreements are met and addressing any issues or discrepancies in a timely manner.
• Demonstrate resiliency by effectively managing and adapting to changes, challenges, and high-pressure situations in the payroll process.
• Leverage technology and automation tools to enhance payroll processing efficiency and accuracy,
• Stay informed about emerging payroll technologies and trends, and recommend innovative solutions to streamline payroll operations.

Required qualifications, capabilities and skills:

• Bachelor's degree in accounting, finance, business administration, or a related field
• Previous Payroll experience managing Andean Countries Payrolls
• Strong technical skills and experience with payroll automation tools and technologies
• Ability to analyze and optimize payroll processes through the use of technology
• Knowledge of payroll software and human resource information systems (HRIS).
• Understanding of Colombian and Mexican labor and tax laws and regulations
• Excellent verbal and written communication skills
• Ability to work independently and as part of a team
• Meticulous attention to detail and organizational skills
• Ability to handle confidential information with integrity and discretion
• Proven ability to remain resilient and adaptable in a fast-paced and ever-changing work environments

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business - working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.