Human Resource Manager

Company Description

About Publicis Groupe

Publicis Groupe, known for its world-renowned creativity, best in class technology, digital and consulting expertise, is the world’s third largest communications group in the world. With more than 80,000 people in over 100 countries, the Groupe has four Solution hubs: Creative with Publicis Communications, Media with Publicis Media, Digital business transformation with Publicis Sapient, and Health & Wellbeing with Publicis Health.

Since 2014 and the acquisition of Sapient, Publicis Groupe has undergone a profound transformation by scaling a new model connecting data, creativity and technology. We have continued on that journey with the 2019 acquisition of Epsilon to further scale our data led offering and provide true momentum to our clients own transformation.

This model, with a country led approach, is called the “Power of One” and gathers all the capabilities of the Groupe under one roof, putting clients at the core of the organisation.

It breaks down the silos between Publicis Communications, Publicis Media, Publicis Sapient, and Publicis Health making them work seamlessly and efficiently to help clients transform marketing and business at scale.

Never has our vision and drive for Power of One been as demonstrable as in the role of the Global and Regional Client lead. The Publicis Groupe is a brand led organisation powered by data driven global Practices and has our clients at the absolute core of our business. The role of a RCL is essential for driving growth, for understanding and leading our clients own transformation through delivering the true scale our agencies capabilities. A RCL sets the vision, builds a culture of collaboration and curates a team of experts from our whole Groupe to deliver on that promise. They are true leaders with responsibility for revenue, profitability and leading the relationship with our clients. We could not be more committed to delivering excellence and we articulate our approach to that as the following;

Clients Come First; The entire Publicis Groupe transformation was designed to put clients at the center of all we do. Their needs and objectives drive the solutions we provide in order to help them win and grow.

We are Seamless; We have created the powerful role of the Regional Client Leader. One person who acts as one point of access and one point of accountability to tap an 80,000-deep pool of talent - free from silos, legacy, and convention.

We are Frictionless; We have unified P&Ls and removed all operational barriers that enable true collaboration.

We are Modular; The core benefit of our new organization is not only in the depth and range of capability but, more importantly, in our ability to configure situationally; the ability to configure around individual client needs and an open architecture to plug & play world class partners when needed. Modularity is critical as it enables a future proof way for this organization support innovation now and keep pace the changes that show no sign of stopping.

We are United; By fusing together our creative, intelligence, and technology expertise, we are able to provide clients with transformative ideas and consumer experiences, unlike any other agency or holding company in the marketplace.

Job Description

Expectations of a HR Operations Manager

• Drive effectiveness and efficiency of processes and tools to achieve timely resolution of issues, and a high degree of customer satisfaction for interactions with HR, leaders, and team members.
• Establish and monitor processes and metrics to ensure customer and stakeholder needs are met. Establish and track performance against Service Level Agreements (SLAs).
• Partner with IT and HRBP to develop a strategic roadmap for automation of administrative processes and knowledge management.
• Lead multiple HR processes under the umbrella of HR operations, including liaison with payroll, benefits, leave of absences, and additional opportunities across HR to further centralize delivery of HR processes
• Ability to team manage and ensure high levels of collaboration and coordination between HR operations, HR business partners and other HR functions to ensure effective service delivery, ensuring agility to deliver against business priorities and proactively identify areas of improvement.
• Provide leadership to ensure process and policy consistency, simplification and efficiency improvement. Ensure ongoing alignment and integration of processes and policies globally.
• Drive improved HR data, metrics, analytics and insights to support data driven business discussions and decision-making.
• Ensure external best practices are continually leveraged and continuous improvement methodology deployed to improve the effectiveness of people programs and processes required to support a complex, growing global business.
• Ensure our processes uphold and demonstrate our company's culture in a consistent manner and that considerations of diversity, equity, and inclusion are embedded in all aspects of the business and employee experience driven out of HR Operations.

Qualifications

Skills & Experience

• Min 8 years of experience in HR that includes operational leadership responsibility developing, implementing, and executing successful operations and technology strategies, with people leadership experience
• Experienced working in a high growth environment supporting HR Ops for min 500 employees
• Knowledge of and HR functions (recruiting, learning & development, compliance, compensation and benefits, etc), and state labour laws and regulations that influence HR
• Proven ability to examine procedures, formulate policy, design new strategies, develop sound proposals, and successfully implement programs.

Additional Information

Our employee benefits package comprises the following:

👉 Generous leave entitlements, including birthday leave, rest day and family care leave.

👉 Office closure for World Mental Health Day 10th October.

👉 Additional Company closure for all 4 major festive Celebrations

👉 Cashless comprehensive medical coverage, including access to a panel clinic, dental and optical care.

👉 Life and personal accident insurance and group hospitalization and surgery.

👉 A hybrid working schedule and with Friday disconnects.

👉 Rest Relax & Recharge - office closure last week of December every year.

👉 Phone Allowance