HR Organizational Effectiveness, Executive Director

Job Description
The CCB Organizational Effectiveness, Executive Director is an internal consultant/subject matter expert with deep and diverse experience in organizational assessment, design and transformation, change management, team effectiveness and culture. Working closely with HR, Strategy, and Business Leaders to design, development, and deliver solutions that enhance organizational efficiency, effectiveness, and efficacy, this is a team player role that requires collaboration, partnership, and creativity.
Job Responsibilities:

• Focus on employee and customer experience in design, build and implementation of organizational solutions
• Partner with HR, Strategy and Business Executives on issues related to organizational effectiveness and change management in an effort to improve organizational performance
• Lead activities to assess & diagnose organizational issues, ensure alignment of business goals with organizational designs, and develops or recommends solutions for areas of high business impact (i.e. functional design, roles & responsibilities, leadership alignment, etc.)
• Work in close partnership with the Head of Organizational Effectiveness and the OE team of consultants to architect and implement OE solutions
• Ability to influence and align diverse stakeholders behind shared visions and goals and think strategically and analytically to deliver data-driven solutions that enable seamless and effective change management and transformation
• Ability to partner and influence across a highly matrixed environment to optimize capability and capacity across HR and business to deliver solutions coach organizational leadership teams through change and transformation
• Advise leaders on proactively influencing culture; objectively define and measure culture, build concrete actions leaders can deploy, support wide-scale culture enhancement across the organization

Required Qualifications, capabilities, and skills:

• Previous consulting experience with Fortune 200 firms
• Minimum of 10 years relevant experience in organizational effectiveness roles with large, complex organizations and/or consulting firms
• Knowledge & experience in utilizing organizational and development models & assessment tools
• Creative and strategic thinker who works well in collaborative team environments
• Experience in qualitative research design and execution
• Aptitude for simplifying complex processes to create organizational efficiencies
• Demonstrated ability to influence & drive change in a highly matrixed and constantly changing environment
• Strong interpersonal savvy with the ability to influence and build effective partnerships with senior executive stakeholders in HR and Business
• Proven ability to architect and implement large scale projects with measurable outcomes
• Ability to engage in multiple initiatives simultaneously with competing priorities
• Excellent communication, storytelling, and facilitation skills & ability to work with people at all levels and senior team coaching and development experience

Preferred qualifications, capabilities, and skills:

• Masters or PhD preferred

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business - working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.