HR Operations Specialist

12Go, a part of The Travelier group, is a multi-modal travel agency of the new generation, based in Bangkok, Thailand. Our vision is enabling any customer to instantly book any route in the world!

We're not your typical HR team—we're on a mission to change the way people experience work! We’re business partners, change-makers, and storytellers, driving data-powered decisions that make a real impact. We work hand-in-hand with teams across the organization, turning insights into action and constantly challenging the status quo. We don't settle for "good enough"; we’re always pushing boundaries to create a workplace where every employee thrives.

If you're ready to bring your passion, creativity, and drive to a team that’s redefining the HR experience, we want you! You will thrive here if you are a self-starter and enjoy spotting and solving problems with creative solutions. If you describe yourself as driven, hands-on, and ready to make an impact, we’d love to hear from you.

Let’s make a difference, have some fun, and deliver unforgettable experiences that leave a mark.

Ready to take HR to the next level? Apply now and let’s build something amazing together!

Responsibilities

Employee Relations

• Be the first point of contact for new hires of 12Go Thailand and own all aspects of onboarding including but not limited to:
• Contract issuance and collection of requisite documentation 
• Data management on HRIS to ensure all details are accurately recorded
• Issue and record work certificates, official letters as per employee requests
• Provide support for In-person and Global HR Onboarding calls including scheduling, attendance, updating presentation, etc.
• Manage offboarding 12Go Thailand employees including resignations, HRIS updates and pass cancellations (if required)

Visa and Work Permits

• Laise with outsourcing agent for solidifying timleines, providing documentation and being the bridge between candidate and agent
• Work as a trusted advisor regarding visa and work permit matters
• To senior management about visa timelines and proactive planning for new headcount needs
• To expat employees regarding application, renewal, cancellation and other requirements of work permit
• To expats and senior management about visa timelines, planning and other requirements
• Be trusted advisor about Thai Labor law and work in collaboration with the legal department to ensure HR operations are in compliance with local laws

Insurance and Wellness Benefits

• Liaise with local insurance provider about yearly employee insurance plans including procurement of new provider at the end of the contract
• Manage and coordinate annual employee wellness check including laising with local hospitals for wellness packages
• Provide support to employees to solve issues with insurance provider as required

General Office Operations

• Be responsible for all vendor relations regarding company offsite, quarterly team building events, and other office events
• Partner with HR Manager for budget planning, provident fund administration execution of company offsiteoffiste and other event

Must have: 

• Bachelor’s degree preferably in Business Administration or Human Resources
• 2-4 years’ experience of HR generalist work in a fast-paced organization
• Fluent in English (written and spoken at least C1 level) and Thai communication skills
• Strong knowledge of Thai Labor Law is required
• Experience working with provident fund providers, medical insurance providers and employment-related Government organisations
• Able to work independently or with minimum supervision on assigned tasks
• Eager to learn new things and to develop personally and professionally in a dynamic international environment

Nice to have:

• Familiarity with HR information system and Google workspace (sheets, documents, forms, etc)

• Interesting work with the product that allows millions of travelers to book their trips daily.
• Encourage a healthy work-life balance in a new office environment, having a flexible work schedule
• Support employee wellness by offering: 
• 9 days paid time off with an additional anniversary day off;
• Company Group Insurance covered Life, Accidental, Health IPD, Health OPD, Dental and Health Check-up & Vaccine;
• Personal sport allowance budget;
• Company gathering on team building/outing.