About Upstart
Upstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than 80% of borrowers are approved instantly, with zero documentation to upload.
Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California; Columbus, Ohio; and Austin, Texas.
Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we’d love to hear from you!
The Team
You will be joining an organization with engaged founders and leaders, strong values (practiced daily!) and operational rigor and discipline. Come help us build the culture and the processes that will enable continued success for our employees and borrowers.
As the HR Operations Onboarding Specialist (Contingent Worker) at Upstart, you will coordinate onboarding activities, manage data workflows across internal People, Recruitment, and IT systems, and ensure compliance with background and I-9 requirements. You’ll serve as a go-to partner for internal teams and new hires, driving a seamless and delightful day 1 experience for new employees.
Position Location
This role is available in the following locations: Remote
Time Zone Requirements
This team operates on the East/West Coast time zones.
Travel Requirements
As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions’ cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.
How you’ll make an impact:
- Operate with trust & integrity: You treat sensitive information with care, knowing that trust is the foundation of great working relationships. Whether you're managing background checks, processing new hire transactions in Workday, or ensuring I-9s are completed compliantly, you handle data with professionalism, discretion, and a deep sense of responsibility.
- Communicate to connect: You know how to tailor your message to meet your audience—whether it’s a quick Slack to a teammate or a clear, timely email to a new hire or hiring manager. You own all onboarding communications, making sure candidates, managers, the People team, and cross-functional partners are aligned and informed every step of the way.
- Own the outcome: You take initiative, move fast, and follow through. You coordinate orientation schedules, laptop shipments, and address confirmations without missing a beat. If issues arise—whether it’s a data discrepancy across systems or a last-minute change to Day 1 logistics—you stay steady, find a solution, and keep things moving forward.
- Champion the employee experience: You show up with empathy, responsiveness, and a service mindset. You’re the go-to person for onboarding questions from candidates, managers, and recruiters—making each interaction an opportunity to build trust and confidence in our process. You know that a smooth start sets the tone for the entire employee journey.
What we’re looking for:
Minimum requirements:
- 1+ years of HR experience, preferably in an HR operations, onboarding, or related role
- Proven ability to handle sensitive and confidential information
- Exceptional written and verbal communication skills, with the ability to tailor messaging to audiences at all levels of the organization
- Self starter who can manage and prioritize multiple tasks in a fast-paced, collaborative environment
- A responsive, customer-service posture with excellent organization skills
- The ideal candidate will pay strong attention to detail as a habit and they will hold the quality of their work as paramount in all that they do
Preferred qualifications:
- Experience using Workday and applicant tracking systems (e.g., Greenhouse)
- Working knowledge of I-9 and background check processes and tools (e.g. Equifax, Checkr)
- Experience in the tech industry
This is a Non-Exempt position. Employees in this position are paid an hourly pay rate, on a bi-weekly basis, and are eligible to receive overtime pay for any hours worked over 40 in a work week, or over 8 in a work day if required by state law.
At Upstart, your base pay is one part of your total compensation package. The anticipated annualized base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location–with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k).
United States | Remote - Anticipated Hourly Rate Range
$27—$35 USD
Upstart is a proud Equal Opportunity Employer. We are dedicated to ensuring that underrepresented classes receive better access to affordable credit, and are just as committed to embracing diversity and inclusion in our hiring practices. We celebrate all cultures, backgrounds, perspectives, and experiences, and know that we can only become better together.
If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email [email protected]
https://www.upstart.com/candidate_privacy_policy
Top Skills
What the Team is Saying
What We Do
Upstart is the leading AI lending marketplace, connecting millions of consumers to more than 100 banks and credit unions that leverage Upstart’s AI models and cloud applications to deliver superior credit products. With Upstart's AI, lenders can approve more borrowers at lower rates across races, ages, and genders, while delivering the exceptional digital-first experience customers demand. More than 80% of borrowers are approved instantly, with zero documentation to upload. Founded in 2012, Upstart’s platform includes personal loans, automotive retail and refinance loans, home equity lines of credit, and small-dollar “relief” loans.
If you are energized by the impact you think you could make at Upstart, we'd love to hear from you!
Why Work With Us
Connection to our mission creates a special environment where people feel passionately about the impact they make in the world. Upstart is fast-paced, and we encourage ownership at all levels of the organization. As a result, culture at Upstart is driven by Upstarters. Upstarters are proactive, talented, multi-dimensional and collaborative.
Gallery
Upstart Offices
Remote Workspace
Employees work remotely.
Upstart has a digital-first model enabling most Upstarters can live and work anywhere in the U.S. We also offer in-person options from our office locations in San Mateo, California; Columbus, Ohio; and Austin, Texas.
