HR Operations Associate (UK & IE)

• Handle all customer enquiries in a professional, courteous & timely manner 

• Consistently follow defined HR processes, challenging steps that may not make sense / add value 

• Maintain  process documentation in accordance with local labor legislation & Data Privacy regulations 

• Provide and maintain documentation of HR lifecycle and employee lifecycle and other HR processes 

• Maintaining Workday database, ensuring highest standards of completeness, accuracy, and compliance with relevant legislation HR and regional People Operations requirements 

• Develop a strong working relationship with the GE HealthCare HR, People Leaders, and Employee communities through timely and accurate administration of HR processes, ensuring effective communication and early identification of requirements & any service issues 

• Proactively engage HR and regional HR partners & customers to ensure timely resolution of transactions 

• Actively seek customer feedback & use it to improve our service offering 

• Deliver on commitments, manage expectations & keep customers informed on progress –taking clear accountability and ownership throughout the process 

• Ensure that high standards of accuracy and quality are maintained with appropriate controls in place, taking accountability for compliance with relevant legal and GE HealthCare policy requirements 

Qualifications/Requirements  

• Country Specific Requirements 

• Bachelor's Degree in in related field or studying toward a degree in related field 

• Fluency in local language and English knowledge both verbal and written 

• Previous experience (minimum 1 year) in any Service Delivery / Customer Operations center or HR Contact/Service Center role, ideally within a multinational organization 

• Location:  Preference to have the candidate located in one of the following countries:  Hungary 

Desired Characteristics  

• Solid interpersonal skills: ability to work effectively in a team-based environment 

• Organizational skills, attention to detail, and accuracy 

• Effective communication skills through written and verbal communication and consistently deliver high quality customer service in a professional manner  

• Proficiency in HR systems (ex. Workday) and technologies  

• Demonstrated effectiveness to prioritize between tasks with different deadlines, complexity 

• Experience of working in a fast-paced, customer-oriented environment 

• Proven ability to work professionally & proactively with a remote client base 

• Ability to identify frequent customers / process issues and be able to suggest process, procedure, and training improvement opportunities  

• Ability to maintain confidentiality and handle sensitive information with discretion 

• Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel)