Job Description SummaryIn this role, you will be responsible for ensuring daily service delivery standards are achieved while performing various routine transactional tasks for HR Operations. Have a basic knowledge of the HR systems and processes to perform your job. Identify and resolve operational issues and support process improvements within your defined scope of work. Work cross functionally with internal teams and suppliers and become a contributing member of the team.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
Job DescriptionEssential Responsibilities
- Handle all customer enquiries in a professional, courteous & timely manner
- Consistently follow defined HR processes, challenging steps that may not make sense / add value
- Maintain process documentation in accordance with local labor legislation & Data Privacy regulations
- Provide and maintain documentation of HR lifecycle and employee lifecycle and other HR processes
- Maintaining Workday database, ensuring highest standards of completeness, accuracy, and compliance with relevant legislation HR and regional People Operations requirements
- Develop a strong working relationship with the GE HealthCare HR, People Leaders, and Employee communities through timely and accurate administration of HR processes, ensuring effective communication and early identification of requirements & any service issues
- Proactively engage HR and regional HR partners & customers to ensure timely resolution of transactions
- Actively seek customer feedback & use it to improve our service offering
- Deliver on commitments, manage expectations & keep customers informed on progress –taking clear accountability and ownership throughout the process
- Ensure that high standards of accuracy and quality are maintained with appropriate controls in place, taking accountability for compliance with relevant legal and GE HealthCare policy requirements
Qualifications/Requirements
- Bachelor's Degree in a related field or studying toward a degree in related field
- Fluency in Italian and English knowledge both verbal and written
- Previous experience (minimum 1 year) in any Service Delivery / Customer Operations center or HR Contact/Service Center role, ideally within a multinational organization
- Location: Hungary OR Romania
Desired Characteristics
- Solid interpersonal skills: ability to work effectively in a team-based environment
- Organizational skills, attention to detail, and accuracy
- Effective communication skills through written and verbal communication and consistently deliver high quality customer service in a professional manner
- Proficiency in HR systems (ex. Workday) and technologies
- Demonstrated effectiveness to prioritize between tasks with different deadlines, complexity
- Experience of working in a fast-paced, customer-oriented environment
- Proven ability to work professionally & proactively with a remote client base
- Ability to identify frequent customers / process issues and be able to suggest process, procedure, and training improvement opportunities
- Ability to maintain confidentiality and handle sensitive information with discretion
- Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel)
Inclusion and Diversity
GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.
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Additional Information
Relocation Assistance Provided: No
Top Skills
What We Do
Every day millions of people feel the impact of our intelligent devices, advanced analytics and artificial intelligence.
As a leading global medical technology and digital solutions innovator, GE Healthcare enables clinicians to make faster, more informed decisions through intelligent devices, data analytics, applications and services, supported by its Edison intelligence platform.
With over 100 years of healthcare industry experience and around 50,000 employees globally, the company operates at the center of an ecosystem working toward precision health, digitizing healthcare, helping drive productivity and improve outcomes for patients, providers, health systems and researchers around the world.
We embrace a culture of respect, transparency, integrity and diversity.
