Description and Requirements
Position: HR Business Consultant
Job Location: Cary NC; Tampa, FL; Bridgewater, NJ
Work Arrangement: Hybrid
The Team You Will Support:
The Global Customer Service and Operations (GCSO) team at MetLife is the face and voice of MetLife to our customers, playing a crucial role in shaping the overall customer experience. The GCSO organization focuses on delivering exceptional care, emphasizing trust and empathy in every interaction. With a commitment to continuous improvement and operational excellence, GCSO combines high-tech solutions with personalized service, driving transformative change within the industry.
The Opportunity:
This role supports Senior Human Resource Business Partners (HRBPs) and business leaders within Global Customer Service and Operations to mobilize tailored, effective and forward-thinking people solutions in support of business priorities. This role will help lead an exciting change agenda and build the capabilities that MetLife's talent needs today and for the future. HRBPs collaborate well across the HR Centers of Excellence (COEs) and are passionate about having a positive impact on the organization.
How You'll Help Us Build a Confident Future (Key Responsibilities):
- Provide forward-thinking HR support and solutions to leaders and other key stakeholders.
- Use data and insights to understand trends, uncover issues and support decision-making.
- Design and execute plans to support leaders on organizational design, job or role design, workforce development and other initiatives that enable strategic goals.
- Partner across the function with all HR COE's to achieve business and enterprise goals.
- Work with business leaders and managers to implement impactful talent development.
- Support large-scale programs and initiatives to prepare MetLife's talent for the organization's future.
- Support senior HRBP on strategic people planning.
- Participate in special projects as requested.
What You Need to Succeed (Required Qualifications):
- High levels of confidentiality and emotional intelligence
- Desire to challenge status quo and implement fresh, new ways of working
- A natural problem-solver, motivated by achieving goals and working through challenges
- Excellent written and verbal communication skills
Education, experience and Certifications
- Bachelor's degree preferred
- 3+ years relevant experience
- Relevant HR Certification or Training
- Successful track record working collaboratively within matrix-organization and/or cross-functionally
- Thorough understanding of all aspects of HR Management and process
The salary range for applicants for this position is $89,600 to $119,500.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World's 25 Best Workplaces™ for 2024, as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
$89,600 to $119,500
#BI-Hybrid
What the Team is Saying
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What We Do
Named one of Fortune’s “World’s Most Admired Companies,” MetLife is leading the global transformation of an industry we’ve defined for more than 150 years. At MetLife, every innovation and line of code is a lifeline for our customers and their families—from victims of natural disasters to people living with disabilities and beyond. With operations in more than 40 markets and leading positions across the globe, MetLife’s building a workforce of diverse and empowered voices that all belong. Join our remarkable journey—one in which you help write the next century of innovation in financial services—because with MetLife, making the world a better place is All Together Possible.
Why Work With Us
At MetLife, you’ll be working for a company whose purpose is to help customers throughout their life’s journey, and often in their most critical time of need. You’ll be a part of developing leading-edge platforms that will have a lasting impact on the lives and well-being of tens of millions of customers.
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MetLife Teams
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
MetLife's current workplace policies classify roles as Office, Hybrid or Virtual based on the nature of work, encouraging new ways of working together
